Intel® NUCs
Support for Intel® NUC products
Announcements
The Intel sign-in experience is changing in February to support enhanced security controls. If you sign in, click here for more information.
12545 Discussions

on Bluetooth driver updates and BIOS access

PGros2
Novice
344 Views

I am a NUC fan, there are 5 of them about the house.

My latest, the NUC Enthusiast, has had a great many Bluetooth driver updates over the past few months, some from Intel IDSA, some from Windows 11 (I use the Pro Beta version).

The issue I have is that I use a Bluetooth keyboard and mouse, so when the updates are done and a system restart request is made, I cannot respond!!!  I can either wait the great long time for the reboot to go ahead on its own or I can scrounge a wired mouse to kick start the process.

My question is can Intel find a way to keep Bluetooth old driver running until the re-start has been initiated by me?

There is also the issue of going to the BIOS on boot-up.  Since Bluetooth doesn't kick in until the OS is up and running, this causes the same issue - scrounge a wired keyboard to be able to press the F2 key.

Perhaps Intel might consider adding a basic Bluetooth  code to the start-up BIOS process much as it does for video..

Just saying.

Thank you for listening.

 

0 Kudos
6 Replies
AndrewG_Intel
Moderator
324 Views

Hello @PGros2

Thank you for posting on the Intel® communities.


In order to have the proper information and review this further, could you please provide us with the following information?

1- Is the behavior happening since the first time that you have the device?

2- If this worked fine before, was there any hardware or software change that might relate to the point when the issue started? (for instance, Windows, driver, or BIOS updates?)

3- Maker and model of the wireless keyboard and mouse:

4- Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system:

  • Download the Intel® SSU and save the application on your computer
  • Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".
  • To save your scan, click Next and click Save.
  • Once you have saved the file (.txt file), please attach it to your reply.

To upload and attach a file, use the "Drag and drop here or browse files to attach" option below the response textbox.


Best regards,

Andrew G.

Intel Customer Support Technician


PGros2
Novice
305 Views

Thank you Andrew.  I attach the file you wanted and a complete listing from the IDSA utility as well.

The keyboard is a Logitech K780, the mouse is a Microsoft ARC mouse.  Both connect only by Bluetooth.

The unit I am working on is also the subject of Case #: 05357765 and is now under warranty exchange.  I am told the new unit will be here tomorrow. That issue is two dead USB-C ports.

I am surprised by your response.  This is certainly the first time the issue I described has arisen with me but it seems logical that a USB mouse or keyboard cannot connect without the required driver and that comes only with the installation and bootup of an OS like Windows.  Am I wrong in that perception, is there the ability for the BIOS boot to see a Bluetooth keyboard and mouse?

 

PGros2
Novice
305 Views

Perhaps what is needed is a tool to access and change the BIOS from within the OS itself.

n_scott_pearson
Super User Retired Employee
298 Views

So many attempts to deliver this, so many security holes opened up in doing so...

...S

AndrewG_Intel
Moderator
262 Views

Hello PGros2

Thank you for your response and for the details.

We will review further your commenst about the Bluetooth behavior. As soon as any information is available, we will be posting more details in the thread.


Best regards,

Andrew G.

Intel Customer Support Technician


AndrewG_Intel
Moderator
235 Views

Hello PGros2


In regards to your comments/request "if Intel® can consider adding a basic Bluetooth code to the start-up BIOS process much as it does for video", we would like to inform you that we have documented and routed this to the appropriate team for further consideration. Unfortunately, the team will not be able provide updates regarding the status of the suggestion/request. 

Also, we as a community cannot guarantee if this will be implemented, but we really appreciate your feedback and interest on Intel® Products.

Having said that, we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best regards,

Andrew G.

Intel Customer Support Technician


Reply