"Sorry, something went wrong while trying to scan." Problem just started after working correctly for many months (years?). The program "Intel Driver and Support Assistant" does not appear even after reinstallation.

[MHuds6]

I tried all recommendations made to other inquirers -- ie uninstall then reinstall with latest version after reboot.

[pocon2]

Hello WannerG_Intel,

Please find attached the three log files contained in the c:\programdata\intel\SDA folder (Service_DATE, UpdateService_DATE, and Tray_DATE logs) . At the end of the log files shows some errors, but of course you will understand better than me what these errors stand for.

Thanks,

Peter

[Wanner_G_Intel]

Hello pocon2,

We released a new version of Intel® Driver & Support Assistant version 20.5.20.3 that contains a fix for the issues reported on Intel® Communities. Please rescan Intel® DSA and update to version 20.5.20 and see if it works as expected.

Wanner G.

Intel Customer Support Technician

[Wanner_G_Intel]

Hello pocon2,

Were you able to review the recommendations provided?

Wanner G.

Intel Customer Support Technician

[Wanner_G_Intel]

Hello pocon2,

We have not heard back from you, so we will close this thread. If you need further assistance, please start a new thread, we will be glad to help you.

Wanner G.

Intel Customer Support Technician

[balcsida]

Running the following two commands in an Administrator Command Prompt/PowerShell (right click on start button) fixes this issue (by enabling localhost to listen locally) and restarts the "Intel(R) Driver & Support Assistant" Windows service

netsh http add iplisten 127.0.0.1
net stop DSAService && net start DSAService

I hope this helps