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"Sorry, something went wrong while trying to scan." Problem just started after working correctly for many months (years?). The program "Intel Driver and Support Assistant" does not appear even after reinstallation.

MHuds6
Beginner
1,896 Views

I tried all recommendations made to other inquirers -- ie uninstall then reinstall with latest version after reboot.

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25 Replies
pocon2
Beginner
231 Views

Hello WannerG_Intel,

Please find attached the three log files contained in the c:\programdata\intel\SDA folder (Service_DATE, UpdateService_DATE, and Tray_DATE logs) . At the end of the log files shows some errors, but of course you will understand better than me what these errors stand for.

Thanks,

Peter

Wanner_G_Intel
Moderator
231 Views

Hello pocon2,

 

We released a new version of Intel® Driver & Support Assistant version 20.5.20.3 that contains a fix for the issues reported on Intel® Communities. Please rescan Intel® DSA and update to version 20.5.20 and see if it works as expected.

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
231 Views

Hello pocon2,

 

Were you able to review the recommendations provided?

 

Wanner G.

Intel Customer Support Technician

Wanner_G_Intel
Moderator
231 Views

Hello pocon2,

 

We have not heard back from you, so we will close this thread. If you need further assistance, please start a new thread, we will be glad to help you.

 

Wanner G.

Intel Customer Support Technician

balcsida
Novice
144 Views

Running the following two commands in an Administrator Command Prompt/PowerShell (right click on start button) fixes this issue (by enabling localhost to listen locally) and restarts the "Intel(R) Driver & Support Assistant" Windows service

netsh http add iplisten 127.0.0.1
net stop DSAService && net start DSAService

I hope this helps

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