Community
cancel
Showing results for 
Search instead for 
Did you mean: 
RZava2
New Contributor I
3,242 Views

"no signal" monitor wont display anything after NUC8i7HVK wakes up from sleep when connected via DVI

Anyone else has this issue? tried multiple monitors and several DVI cables. dont know what else to try. hopefully there is a software fix for this. its kind of annoying having to improperly power down the machine, mainly if you have an expensive SSD inside..

Tags (1)
0 Kudos
23 Replies
idata
Community Manager
239 Views

hkckoo, We will be more than glad to assist you.

Are you using and adapter or converter? Please provide the model of it.

Do you have the option to use a straight cable without the converter/adapter to connect the monitor to any of the video ports of the NUC?

Which Windows version are you using?

We can try a BIOS update to the latest version of the NUC 0047:

 

https://downloadcenter.intel.com/download/27992/BIOS-Update-HNKBLi70-86A-%3Fproduct%3D126143 https://downloadcenter.intel.com/download/27992/BIOS-Update-HNKBLi70-86A-?product=126143

 

https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html https://www.intel.com/content/www/us/en/support/articles/000005850/mini-pcs.html

Also, we can try to install the latest graphics driver for the NUC 24.20.100.6194:

 

https://downloadcenter.intel.com/download/28000/Intel-HD-Graphics-Driver-for-Intel-NUC-Kit-NUC8i7HNK... https://downloadcenter.intel.com/download/28000/Intel-HD-Graphics-Driver-for-Intel-NUC-Kit-NUC8i7HNK...

Any questions, please let me know.

Regards,

 

Alberto R
n_scott_pearson
Super User Retired Employee
239 Views

Try disabling Monitor Sleep in Windows 10. This worked for me.

,,,S

RZava2
New Contributor I
239 Views

couldnt find a setting like that in windows 10, but I did disable "PCIe Link State Power Management", which didnt help with my problem

idata
Community Manager
239 Views

@hkckoo: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

 

Alberto R
RZava2
New Contributor I
239 Views

BIOS update and graphics driver update did nothing. I am using a straight cable (full size DVI to mini DVI) 1m shielded cable, not sure of the name of the brand helps, because its only sold in few europeans countires. the brand name is PremiumCord.

idata
Community Manager
239 Views

@ hkckoo: Thank you very much for providing those results.

 

 

Please install the graphics driver version 24.20.100.6194 that we provided previously:

 

https://downloadcenter.intel.com/download/28000/Intel-HD-Graphics-Driver-for-Intel-NUC-Kit-NUC8i7HNK...

 

 

And then install the following Radeon graphics driver version 24.20.100.6194:

 

https://downloadcenter.intel.com/download/27892/Intel-Graphics-Driver-for-Windows-10?product=136866

 

 

Additionally, you mentioned you are using a straight connection DVI to mini DVI, but the NUC does not have a DVI port, could you please provide a picture of the video port you are using on the NUC?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
RZava2
New Contributor I
239 Views

Ronny_G_Intel
Moderator
239 Views

The driver is the correct one, you could also try the Intel® Driver & Support Assistant (Intel® DSA), this tool will help you get your system updated, here is the url: https://www.intel.com/content/www/us/en/support/detect.html Intel® Driver & Support Assistant

Silly question: is Windows 10 on your system the 64 bit version?

Regards,

Ronny G

RZava2
New Contributor I
239 Views

yes, well.. doesnt work. none of those two that were mentioned here and I already tried the assistant intel software, it says "Your Intel® software is up to date." and thats that. in regards to graphics it only mentioned "Graphics Radeon RX Vega M GH Graphics Up to date"

the detailed report from the program is here:

https://drive.google.com/open?id=13sb_qHJ0ySzP6VLQ5JplR2GI2I_kpjvn https://drive.google.com/open?id=13sb_qHJ0ySzP6VLQ5JplR2GI2I_kpjvn

idata
Community Manager
239 Views

hkckoo: Could you please provide a picture of the video port you are using on the NUC?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
RZava2
New Contributor I
239 Views

sorry, i should have clarified sooner, not dvi cable, i am using straight full size displayport to mini displayport cable.

but what bothers me more now is why I cannot install intel hd graphics drivers? from the report i posted before it looks like my NUC doesnt have the integrated intell graphics? is that even possible?

https://images-na.ssl-images-amazon.com/images/I/31psVODDo%2BL._SL500_AC_SS350_.jpg

idata
Community Manager
239 Views

hkckoo: No problem at all, thank you for clarifyng that information.

 

 

To disable the monitor sleep, select the Windows icon on the lower left corner, then select "settings", then "power and sleep" and make sure that where it says "Screen" and "Sleep" tha value is set to "Never".

 

 

There is a new driver for the Intel® Graphics 630 controler, it is version 24.20.100.6229, please try to install it:

 

https://downloadcenter.intel.com/download/27894/Intel-Graphics-Driver-for-Windows-10?product=98909

 

 

Once you do that, please install Radean driver version 18.6.1:

 

https://downloadcenter.intel.com/download/27881/Graphics-Radeon-RX-Vega-M-Graphics?product=136866

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
RZava2
New Contributor I
239 Views

gladly, but as I mentioned, it always says that my computer doesnt meet the minimum requirements.. doesnt matter what version driver I use. the radeon driver I already had from the start it is also mentioned in the intel driver report. nontheless I tried this new versionof the intel driver, unpacking (install bar?) started moving, then a window pops up with the error message I mentioned before.

also turning off sleep is not a very good solution for the problem, that is a feature i would liek to keep. but yes, for now that is what I did.

idata
Community Manager
239 Views

hkckoo: We will do further research on this matter, as soon as I get any updates I will post all the details on this thread.

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
239 Views

hkckoo: We are sorry to hear the problem persists.

Please get into "Device Manager" select "Display Adapters", right click where it says Intel® HD Graphics, choose "Properties" and the select the "Driver" tab. This is just to confirm if there is a graphics driver currently installed and the version of it.

 

 

Access the BIOS and press F9 to restore to default values and then press F10 to save and exit, then use the NUC just to confirm if the problem persists.

Did you test the NUC with a different displayport to mini displayport cable?

 

Do you have the option to use a different video port of the NUC?

If the problem persists, for testing purposes and to rule out a possible problem with the Intel graphics driver or with a Windows setting, please access the BIOS once again and leave the NUC like that for a couple of hours, just to check if it shows the same behavior.

Any questions, please let me know.

Regards,

 

Alberto R
idata
Community Manager
239 Views

hkckoo: I just wanted to check if the information posted previously was useful for you and if you need further assistance on this matter?

Any questions, please let me know.

Regards,

 

Alberto R
RZava2
New Contributor I
239 Views

Hello again, if I go to "Device Manager" and select "Display Adapters", the only thing I see there is "Radeon RX Vega M GH Graphics" and no Intel HD graphics.. as I mentioned, for some reason I cannot even install Intel HD graphics driver. does that mean that my NUC lacks Intel HD graphics or that the HW is maybe corrupted in some way?

I already tried different Displayport port and also other cable brand (Roline), but the problem still persists. I just noticed that it is even present when I use HDMI connection.

RZava2
New Contributor I
239 Views

After much troubleshooting, I was able to figure out that there was a setting in bios that prevented me from installing Intel HD graphics. the settings in question was igfx module, set to auto, I set it to enable. then I was able to install both these drivers:

https://downloadcenter.intel.com/download/27988/Intel-Graphics-Driver-for-Windows-10?v=t Download Intel® Graphics Driver for Windows® 10

https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t... Download Intel® HD Graphics Driver for Windows® 10 64-bit for the Intel® NUCs NUC8i7HxKx

now I can see the driver in my device manager properly.

however to my dismay, this helped me solve absolutly nothing, as the problem still persist.

whether I put the computer to sleep or physically remove displayport/hdmi cable, after turning the computer on or plugging the cable back, the display has no signal and wont turn on.

idata
Community Manager
239 Views

hkckoo: Thank you for providing that information.

 

 

For testing purposes, what we can try now is to remove both the Radion and the Intel HD drivers manually from device manager. Once you do that, please install only the Intel graphics driver just to confirm if the problem gets fixed that way, version 24.20.100.6286:

 

https://downloadcenter.intel.com/download/28079/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-t...

 

 

If the problem remains, then please delete both drivers once again from device manager, this time do not install any of the drivers, we are going to use the drivers provided by Windows. Please let us know the results.

 

 

What is the model of the monitor?

 

Do you have the option to use a different monitor/TV?

 

Please provide the SSU and graphics report:

 

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility

 

https://www.intel.com/content/www/us/en/support/articles/000005848/graphics-drivers.html

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
idata
Community Manager
42 Views

hkckoo: I just wanted to check if you saw the information we posted previously and if you need further assistance on this matter?

 

 

Any questions, please let me know.

 

 

Regards,

 

Alberto R
Reply