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[report] effective measures for screen not detected issue

NEKOmaru
Beginner
478 Views

Some users have a problem that screen not detected issue.

and I fixed it maybe so I report the detail the below.

 

-wake up screen from sleep

​-log out then log in

-shutdown

-HDMI connection (not Display port)

-Audio output to HDMI

in this time, I had a problem sometimes.

I'm using NUC8i5bek and 1080P 60Hz display.

in 5ch anonymous user said, it is EDID problem. so I bought CKL-21M HDMI 2in1 switch device. then the problem is gone.

and it required external 5V power.

D9qeCpIVUAAab58.jpg

 

Dear Intel,

I think It is a defect in circuit design. please let's fix it !!😀

in my opinion, need more current for HDMI +5V bus. it's happening dropout voltage sometimes.

0 Kudos
2 Replies
Leonardo_C_Intel
Moderator
152 Views

Hello NEKOmaru

 

Thank you for posting in the Intel Community.

 

Thank you for sharing this information I hope this information would be useful for the community.

 

Regards,

Leonardo C.                        

Intel Customer Support Technician

Under Contract to Intel Corporation

NEKOmaru
Beginner
152 Views

MEOW MEOW SO MEOW (i think so too)🐱

 

Best regards,

cat nekomaru

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