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RPear3
Novice
533 Views

screen blinking on and off and won't let me type quick enough

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I have a NUC7i5BNH with a WD PCIe 256 SSD and 2-8 GB memory dimms. 2 days ago this began after about 30 minutes of the system running I noticed the lights blinking around the NUC, the screen going off and on periodically and most everything I try to type would disappear. I am able to get into the system events. I so no errors for the video or disk but I see many errors being generated for the Microsoft operated system. I am leaning towards a corrupted OS but is it possible the embedded video chip is bad or the SSD is really bad and I need to replace it? I can't find any diagnostics to run on the SSD.

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RPear3
Novice
136 Views

I appreciate all your help and so far everything is running fine. I will be installing the SSD drive but probably will image it with another copy of Windows 10 and most of the same apps so just in case we should have another problem we can just copy over the data from a backup and be off and running,

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12 Replies
LeonWaksman
Super User
136 Views
  1. You may use WD SSD Dashboard for your SSD diagnostics: http://products.wdc.com/library/UM/ENG/4779-705161.pdf . https://support-en.wd.com/app/products/product-detail/p/277#WD_downloads
  2. You may repair your Windows 10 installation, without using any data or need for reinstall your applications with an In-place upgrade https://www.tenforums.com/tutorials/16397-repair-install-windows-10-place-upgrade.html

 

Leon

 

RPear3
Novice
136 Views

thank you so much for the pointers. The information looks exactly like what I need. I'll have to wait some period of time to bring up the document as this appears possibly heat related. I waited about 1 hour and it still occurred but after waiting overnight the system appeared normal for about 45 minutes before acting as I stated previously. Again thank you and will update later.

LeonWaksman
Super User
136 Views

If you need additional support, please download Intel System Support Utility (SSU) and attach the SSU report to your post. https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

 

Leon

 

 

 

RPear3
Novice
136 Views

After a few hits and misses I finally got the WD Dashboard up but it didn't see the WD drive. This made me suspect since I only had been purchasing WD drives in the past. I took it apart and found that I purchased a Samsung drive for this installation. I didn't see any downloads at the Samsung and their support was closed today. While I do have another WD drive that I can use to rebuild I still want to attempt to backup the files first before I attempt to do either the in place rebuild of Windows 10 or new install on the WD drive. I have an external device coming today that will allow me to plug the Samsung drive into a USB port into my desktop which my goal would be to at least backup the files before trying any of the above,. I'll also see what info SSU provides. Thank you for your continued help.

RPear3
Novice
136 Views

please find attached output from SSU

LeonWaksman
Super User
136 Views

Hi @RPear3​ ,

  1. The SSU report clarify the problem you have:
  2. Your Bios is outdated. The installed version was release in March 2017. Since this Bios was released, 23 Bios versions were released. Today the latest version in 0072.
  3. Could be, that you your Windows is installed in Legacy boot mode, rather than UEFI. If this is the case, your drive has MBR partition instead of GPT partition. You may verify the partition type, following this tutorial: https://www.tenforums.com/tutorials/84888-check-if-disk-mbr-gpt-windows.html .
  4. Also your drivers are not updated. For example your Graphic driver is dated 06/12/2017.
  5. The first thing you should do, is to backup your drive. Make full image of your drive, which will save your data in case if some failure happens during update.
  6. Next, you should update your BIOS. Since this is major jump from version 0042 to version 0072, I suggest to do this in two steps. First update to version 0049 and then repeat the same process in order to update to version 0072. Both updates should be performed, using Bios recovery method with from Power Button Menu, as described in paragraphs 7 through 13 below:
  7. Prepare USB stick fully formatted to FAT32 (disable quick format option during format). Format your USB on Windows machine (rather than Linux or MAC). Save the Bios file BN0049.bio (https://downloadcenter.intel.com/download/26992/BIOS-Update-BNKBL357-86A-) on this stick and insert it into front USB slot with amber color (NUC shall be OFF).
  8. Press Power Button for about 3 seconds. Count 1001, 1002, 1003,1004. Release the Power Button. NUC should reboot into Power Button Menu. You should release the Power Button before 4-sec shut down override.
  9. Press F4 and the recovery shall start (it can take up to 30 seconds for messages to appear on the screen).
  10. When the recovery finishes, press on Power Button and hold it, until NUC switches OFF. Pull out the power cord. Remove the USB stick.
  11. Replace the power cord and press Power Button to switch the computer to ON.
  12. Enter Bios setting by pressing F2 during boot process.
  13. Press F9(followed by "Y"), to set Bios to default settings. Press F10 (followed by "Y"), to save the settings and exit to O.S. Let the NUC fully reboot.
  14. Now, if the recovery to version 0049 was completed and your NUC booted to Windows, repeat paragraphs 7 through 13 however replace the Bios file on USB stick with file BN0076.bio https://downloadcenter.intel.com/download/28640/BIOS-Update-BNKBL357-86A-?product=95067 (this time you don't need to format the USB again).
  15. Please exactly follow my above instructions and ensure that the Bios setting are reset to default (this will enable the UEFI boot).
  16. Now in case that in paragraph 3, you founded that drive is partitioned with MBR partition instead of GPT, please use the following tutorial to convert from MBR to GPT: https://www.tenforums.com/tutorials/81502-convert-windows-10-legacy-bios-uefi-without-data-loss.html
  17. Next you need to update drivers:
  18. Start with Chipset Software: https://downloadcenter.intel.com/download/26801/Intel-Chipset-Device-Software-for-Intel-NUC-Kit-NUC7...
  19. Update the Management Engine Driver https://downloadcenter.intel.com/download/28215/Intel-Management-Engine-Consumer-Driver-for-Windows-.... Reboot your computer.
  20. Install Intel DCH Graphic Driver : https://downloadcenter.intel.com/download/28731/Intel-Graphics-Windows-10-DCH-Drivers?v=t
  21. Now your NUC should work already OK.
  22. If you wish (I think it is worthy to do), you may download and install all additional drivers from Intel Download Center: https://downloadcenter.intel.com/product/95067/Intel-NUC-Kit-NUC7i5BNH

 

Enjoy 😉

Leon

 

LeonWaksman
Super User
136 Views
  1. WOW, it is Samsung, not WD SSD. So, you need Samsung Magician https://www.samsung.com/semiconductor/minisite/ssd/product/consumer/magician/ .
  2. The SSU report includes details about your system like: Bios and Windows version, what drivers are installed, hardware configuration and more.

 

Leon

 

RPear3
Novice
136 Views

Finally was able to get Samsung Magician loaded but it does not provide any diagnostic capability like WD dashboard. It does show the firmware is current and there are no compatibility or performance issues. I'm still waiting on Amazon to deliver the external USB device so I can backup the data and decide how to proceed.

LeonWaksman
Super User
136 Views

Your Samsung 960 EVO 250GB SSD is very good and modern NVMe drive with excellent performance. Keep it. You probably are aware that in your NUC, is equipped with a bay for HDD SATA drive (or SATA SSD). You may install in this bay a bigger drive for storing your data (documents, pictures, videos, etc..). The Windows and Programs should stay on Samsung SSD for good performances.

 

Leon

 

RPear3
Novice
137 Views

I appreciate all your help and so far everything is running fine. I will be installing the SSD drive but probably will image it with another copy of Windows 10 and most of the same apps so just in case we should have another problem we can just copy over the data from a backup and be off and running,

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TTX
Novice
136 Views

try to run a non DCH graphic driver and see if you have "screen dropouts"

RPear3
Novice
136 Views

That's something I never tried but will keep that in mind if we start having similar problems. Thank you

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