Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
97 Views

stuttering in my audio and mouse when playing a video or gaming

whenever i play a video, from youtube or my computer, or play music, or play a game, the sound lags and also the mouse lags, never happened before i'd game and listen to my music and it was flawless but now i cant even play cause it lags, ive tried a couple things, update drivers, create another account to test the system, remove background apps, tried with an external sound card since i thought it was the problem, i ran out of ideas, the cpu nor the gpu is throttling that much, just the usual, i dont know, i have a nuc hades canyon NUC8i7HVK with 2 sticks of 16gb kingston and 2 sticks of 500gb 960 evos 

 

0 Kudos
7 Replies
Highlighted
Moderator
15 Views

Hello jcr00,

 

Thank you for posting on the Intel* Community.

 

Try performing a clean installation of the drivers for your Intel NUC system.

 

Uninstall the Radeon™️ RX Vega M Graphics driver

 

1. In the Control Panel select Programs and Features.

2. Select AMD Software and then click Uninstall.

3. Click Yes when prompted, "Are you sure you want to uninstall the AMD driver?"

4. The uninstall process will begin removing drivers and software components. Note: The screen may go black intermittently during the uninstall process and may last for up to 10 minutes.

5. Once the uninstall finishes, the software should provide options to Restart Now or Close. Select Restart Now to complete the uninstall process.

Note: A system restart is required to complete the uninstallation process. Before restarting please save and exit out of any open applications.

 

Uninstall the Intel®️ HD Graphics Driver

 

1. Download the driver for the NUC and save it on your system.

https://downloadcenter.intel.com/download/29231?v=t

2. Disconnect the unit from the Internet.

3. Uninstall any existing DCH Graphics driver via Start > Settings > Apps & Features.

4. Uninstall the (DCH) Intel®️ Graphics Control Panel via Start > Settings > Apps & Features.

5. Restart the computer.

6. In Device Manager > Right-click on "Intel®️ HD Graphics".

 

If "Microsoft Basic Display Adapter" is already listed skip to step#10.

 

7. Select "Uninstall device".

8. Enable the option "Delete the driver software for this device" and click "Uninstall".

9. Restart the computer.

 

This should delete any non-DCH driver stored on Windows* driver repository. Repeat steps #6 through #9 until "Intel®️ HD Graphics" changes to "Microsoft Basic Display Adapter")

 

10. Install the DCH driver downloaded in step #1 and the Radeon™️ RX Vega M Graphics driver.

https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-b...

11. Restart the computer.

12. Reconnect to the Internet.

 

Best regards,

Maria R.

Intel Customer Support Technician

 

0 Kudos
Highlighted
Moderator
15 Views

Hello jcr00,

 

Were you able to check the previous post?

 

Let me know if you need more assistance. 

 

Best regards,

Maria R.

Intel Customer Support Technician

0 Kudos
Highlighted
Moderator
15 Views

Hello jcr00,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Best regards,

Maria R.

Intel Customer Support Technician

 

0 Kudos
Highlighted
Beginner
15 Views

hello, the issue persists, reinstalled graphics driver
0 Kudos
Highlighted
Moderator
15 Views

Hello jcr00,

 

Can you please provide a new updated Intel* System Support Utility report?

 

Intel® System Support Utility (Intel® SSU) 

 

  • Intel® SSU Download
  • Open the application and click on "Scan" to see the system and device information. By default, Intel® SSU will take you to the "Summary View". 
  • Click on the menu where it says "Summary" to change to "Detailed View". 
  • To save your scan, click on "Next", then "Save". 

 

Best regards,

Maria R.

Intel Customer Support Technician

0 Kudos
Highlighted
Moderator
15 Views

Hello jcr00,

 

Were you able to check the previous post?

 

Let me know if you need more assistance. 

 

Best regards,

Maria R.

Intel Customer Support Technician

 

0 Kudos
Highlighted
Moderator
15 Views

Hello jcr00,

 

We have not heard back from you, so we will close this inquiry. If you need further assistance, please post a new question.

 

Best regards,

Maria R.

Intel Customer Support Technician

0 Kudos