video controls unresponsive in GCC (NUC10i7FNH)

[Spiderick]

This is driving me nuts! the display controls work just fine, but the video controls are unresponsive. Any help would be greatly appreciated.

[DeividA_Intel]

Hello Spiderick, 

Thank you for posting on the Intel® communities.   

In order to better assist you, please provide the following:  

1. Run the Intel® System Support Utility (Intel® SSU) to gather more details about the system.  

· Download the Intel® SSU and save the application on your computer: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

· Open the application, check the "Everything" checkbox, and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".  

· To save your scan, click Next and click Save.  

2. Provide the Report for Intel® Graphics Drivers: 

- https://www.intel.com/content/www/us/en/support/articles/000005848/graphics.html 

3. Have you updated your drivers?

4. Is this issue recent or old?

5. Was the video controls working before?

6. Can you send a video to have a better understanding of the issue?

Regards,  

Deivid A. 

Intel Customer Support Technician 

[Spiderick]

Thanks for the reply David. I did get the issue resolved. I ended up re-installing Windows, and then running the Intel driver and support assistant. I then installed VLC player and played a previously recorded show. I opened the graphic command center and tested the video controls. I am happy to say all controls are working jus fine. The picture is great! As a side note, I first tried keeping all my files, but I got error message and could not continue with the re-install. Then I went with the option to re-install without my files, and that did the trick. I hope that my experience might help someone in a similar predicament.

[DeividA_Intel]

Hello Spiderick,

Thank you so much for the update and for let us know how you fixed the issue, this will help us in the future.

Please keep in mind that this thread will no longer be monitored by Intel. 

Best regards, 

Deivid A.  

Intel Customer Support Technician