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msani1
Beginner
1,162 Views

video driver problems NUC7PJYH

sorry for my english I have a problem with the installation of video drivers on a nuc7pjyh nuc I downloaded the last drive for windows 10 intel I unzipped the file and I launched the executable igxpin.exe but gives me an error mask that says " This installation package is not supported by this type of processor "and therefore does not install anything.

Idrivers that I try to install are GFX_win10_64_24.20.100.6194.zip

can someone help me?

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4 Replies
idata
Community Manager
74 Views

Hello massimo58,

 

 

I understand that you are currently having problems installing the Intel ® NUC graphics driver update.

 

 

I would like you to try the following, please download the .zip from the link below:

 

 

https://downloadcenter.intel.com/download/28029/Intel-UHD-Graphics-Driver-for-Windows-10-for-Intel-N... https://downloadcenter.intel.com/download/28029/Intel-UHD-Graphics-Driver-for-Windows-10-for-Intel-N...

 

 

When done, please follow the steps below:

 

 

1 - Unzip the file to a designated location or folder.

 

2 - Right-click Windows Start icon and open Device Manager.

 

3 - Click Yes when prompted for permission from User Account Control.

 

4 - Expand the Display adapters section.

 

5 - Right-click the Intel® graphics entry and select Update Driver Software.

 

6 - Click "Browse my computer for driver software".

 

7 - Click "Let me pick from a list of device drivers on my computer".

 

8 - Click "Have Disk".

 

9 - Click "Browse".

 

10 - Access the designated location or folder, and access a folder called "Graphics".

 

11 - Select the file called "igdlh64" or "igdlh"(Setup information).

 

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

 

13 - Reboot your computer

 

 

I hope this helps.

 

 

 

Regards,

 

David V
msani1
Beginner
74 Views

Thank you for the answer unfortunately does not work I followed his advice until point 11 but when I go to choose igdlh64 I receive an error message saying that the drives are not compatible

idata
Community Manager
74 Views

Hello massimo58,

 

 

Thank you for your response.

 

 

In this case, I will need more information so that I can assist you further, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

 

 

1. In the keyboard, press WinLogo key + R.

 

2. In the Run box please type dxdiag and hit Enter.

 

3. Click on Save All Information (save it in your desktop).

 

4. Attach the report to this thread.

 

 

 

Regards,

 

David V

 

msani1
Beginner
74 Views

Problem solved Windows 10 was a version too old for video drivers once the drivers have been installed

Thank you

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