video driver problems NUC7PJYH

msani1 · ‎08-27-2018

sorry for my english I have a problem with the installation of video drivers on a nuc7pjyh nuc I downloaded the last drive for windows 10 intel I unzipped the file and I launched the executable igxpin.exe but gives me an error mask that says " This installation package is not supported by this type of processor "and therefore does not install anything.

Idrivers that I try to install are GFX_win10_64_24.20.100.6194.zip

can someone help me?

idata · ‎08-27-2018

Hello massimo58,

I understand that you are currently having problems installing the Intel ® NUC graphics driver update.

I would like you to try the following, please download the .zip from the link below:

https://downloadcenter.intel.com/download/28029/Intel-UHD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC7CJY-NUC7PJY?product=126137 https://downloadcenter.intel.com/download/28029/Intel-UHD-Graphics-Driver-for-Windows-10-for-Intel-NUC-Kit-NUC7CJY-NUC7PJY?product=126137

When done, please follow the steps below:

1 - Unzip the file to a designated location or folder.

2 - Right-click Windows Start icon and open Device Manager.

3 - Click Yes when prompted for permission from User Account Control.

4 - Expand the Display adapters section.

5 - Right-click the Intel® graphics entry and select Update Driver Software.

6 - Click "Browse my computer for driver software".

7 - Click "Let me pick from a list of device drivers on my computer".

8 - Click "Have Disk".

9 - Click "Browse".

10 - Access the designated location or folder, and access a folder called "Graphics".

11 - Select the file called "igdlh64" or "igdlh"(Setup information).

12 - Click Open, then click OK, and finally click Next. Drivers are now being installed.

13 - Reboot your computer

I hope this helps.

Regards,

David V

msani1 · ‎08-27-2018

Thank you for the answer unfortunately does not work I followed his advice until point 11 but when I go to choose igdlh64 I receive an error message saying that the drives are not compatible

idata · ‎08-27-2018

Hello massimo58,

Thank you for your response.

In this case, I will need more information so that I can assist you further, to better assist you with your request, I will need to check some information about your computer. Please follow these steps:

1. In the keyboard, press WinLogo key + R.

2. In the Run box please type dxdiag and hit Enter.

3. Click on Save All Information (save it in your desktop).

4. Attach the report to this thread.

Regards,

David V

msani1 · ‎08-28-2018

Problem solved Windows 10 was a version too old for video drivers once the drivers have been installed

Thank you