zoom-in videos appear as a bad stop-motion

[Aamos1]

Hi

Lately I noticed when viewing a video (full screen or almost full screen) that is zoomed in to the details, it's not smooth and the playback looks more like a bad stop-motion.

Please see here as an example (click the x to remove the marketing popup in the beginning) https://www.triola-pt.co.il/ . I noticed this behaviour happens with other videos as well.

I can't add html files so I added the specs as a zip. Let me know if more data is needed.

Thanks

[Alberto_Sykes]

Aamos1, Thank you for posting in the Intel® Communities Support.

In order for us to be able to provide the most accurate assistance on this matter, we just wanted to check a few details about your system:

What is the model of the monitor?

How many displays are connected to the Intel® NUC?

Which video port from the Intel® NUC and monitor are you using?

Are you using adapters or converters?

What is the name of the application that you are using to see the video?

Please provide the SSU report so we can verify further details about your platform:

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-?product=91600

Any questions, please let me know.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Aamos1]

Hi Albert and thank you for your reply.

I started noticing this issue lately, when watching videos with more "action" and fast moving camera scenes. I didn't give it much attention until today when I went into this site https://www.triola-pt.co.il/ and saw the same effect with the video there (after removing the popup).

If I make the window smaller when viewing the video, it plays smoother, when I resize it back, the "effect" is back as well. It happens on both the monitor and the TV. Now to your questions:

1. The monitor is a Mag 24' (new), the TV is Samsung (2 years old, led, 55'). I don't have the exact model at hand, if needed, I will search for it.

2-4. 2 displays. Both are connected through HDMI. Mag is connected directly, Samsung is connected through an adapter/splitter that came with the TV.

5. Firefox browser. I now tried with Chrome and the video had 2-3 "jumps" but it was way smoother than in Firefox. Now I wonder if it's related to the browser. Maybe Firefox is using the GPU more exhaustively than Chrome? Just a thought, let me know if there's a way for me to check this and distinguish the source.

6. SSU attached

Again, thanks

[Alberto_Sykes · Accepted solution]

Aamos1, You are very welcome, thank you very much for providing the report.

In reference to your question about the browsers, yes, maybe Firefox is using the GPU more exhaustively than Chrome, the best way to find that out is actually as you did, test the same video with different browsers, you can also test it with Microsoft Edge and Internet Explorer if possible.

To try to fix this problem please update the BIOS to the latest version 0063:

https://downloadcenter.intel.com/download/29832/BIOS-Update-HNKBLi70-86A-?product=126143

Also please install the latest Intel® Graphics drivers versions, first the Intel® Graphics driver version 26.20.100.814:

https://downloadcenter.intel.com/download/29231/Intel-HD-Graphics-Driver-for-Windows-10-64-bit-for-NUC8i7HNK-NUC8i7HVK?product=126143

And then the Radeon™ RX Vega M Graphics Driver:

https://downloadcenter.intel.com/download/28600/Radeon-RX-Vega-M-Graphics-Driver-for-Windows-10-64-bit-for-NUC8i7HNK-NUC8i7HVK?product=126143

If you play another video from another web site like for example Youtube, is the problem the same?

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Aamos1]

Hi Albert,

Just to be on the safe side, Intel® Driver & Support Assistant only shows me an update to the BIOS, not to the other 2 drivers, does that mean I should update only the BIOS or should I use all 3 links you wrote?

I want to understand something better, assuming the "effect" happens only with Firefox, how can I know if the problem is Firefox itself or the problem is the GPU and only because Firefox is using it, I see the problem only in Firefox?

Thanks

[Alberto_Sykes]

Hi Aamos1, Thank you very much for providing that information.

Regarding your first question, just run and install the updates showing in the Intel® Driver & Support Assistant, which means just run the BIOS update.

Now, to confirm if there is a problem with the Intel® Processor itself or not, please run the Intel® Processor Diagnostics Tool, it does an overall test on the unit and if it passes the test it means it is working properly:

https://downloadcenter.intel.com/download/19792/Intel-Processor-Diagnostic-Tool

Additionally, also to prove that the problem is actually related to the Firefox browser, you can always download a video locally to your computer and run it with any application, like for example, Windows* Media Player, if it works properly then the problem is definitely the browser itself.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Aamos1]

Hi Albert,

I installed the BIOS update and also Windows update told me about a display driver update from Intel which I installed.

After the above I played the video from the site I posted here and it plays smooth. I will now check with other videos I had issues with in the past to see if they are ok as well.

Thank you very much!

[Alberto_Sykes]

Hi Aamos1, You are very welcome, thank you very much for sharing those results.

Perfect, excellent, it is great to hear that the problem seems to be fixed and now the videos play smoothly.

Any other inquiries, do not hesitate to contact us again.

Regards,

Albert R.

Intel Customer Support Technician

A Contingent Worker at Intel

[Aamos1]

Unfortunately I'm back but this time with something interesting:

Here is a url: https://www.mako.co.il/men-stories/Article-5f9966b322b9471026.htm?Partner=rss which is in Hebrew but the content doesn't matter.

Scroll down a bit and you'll see an embedded tiktok video (evening). I run it and it runs smoothly.

Scroll down even more and you'll see another embedded tiktok video (daylight), this video start smooth but after 2-3-4 seconds, it starts to be laggy as it goes on.

Happens on both Firefox and Chrome (Chrome manages it a bit better but still has an issue). Do you see that as well?

Thanks