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Память Intel Optane Ошибка Неподдерживаемый режим BIOS Конфигурация BIOS не совместима с памятью Intel Optane

АКоле
Beginner
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Добрый день не устанавливается программа Intel Optane . Память Intel Optane Ошибка Неподдерживаемый режим BIOS Конфигурация BIOS не совместима с памятью Intel Optane. Материнская плата Z370 Aorus Gaming 7 OP.

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2 Replies
idata
Community Manager
424 Views

Hello PoJIaHD,

 

 

Thank you for contacting Intel® Technical Support.

 

 

Based on the translation of your message, you are requesting the following:

 

 

"Intel Optane Memory Error Unsupported BIOS Mode The BIOS configuration is not compatible with Intel Optane memory.

 

Good day, the Intel Optane program is not installed. Intel Optane Memory Error Unsupported BIOS Mode The BIOS configuration is not compatible with Intel Optane memory. Motherboard Z370 Aorus Gaming 7 OP."

 

 

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, to begin diagnosis and consequent troubleshooting that could take us to a resolution, and we would appreciate if you could, please, reply to this post with the following, important, basic information:

 

  • The SSU logs.

     

     

    1- Go to https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.

     

    2- When finished downloading it, open it.

     

    3- Mark the box "Everything" and then click "Scan.

     

    4- When finish scanning, click "Next."

     

    5- Click on "Save."

     

    6- Attach the file to your reply.

     

  • A screenshot of the "Disk Management" of windows showing all your HDDs and partitions.

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel® Customer Support Technician

 

Under Contract to Intel Corporation

 

idata
Community Manager
424 Views

Hello PoJIaHD,

 

 

Thank you for having contacted Intel Technical Support.

 

 

We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case?

 

 

Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought.

 

 

We will be looking forward to your reply.

 

 

Best regards,

 

 

Josh B.

 

Intel® Customer Support Technician

 

Under Contract to Intel Corporation
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