Intel® Optane™ Memory
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英特尔®傲腾™内存

ZhangZiJing
Beginner
540 Views

IRST驱动显示“您的系统中没有有效的磁盘对”。且已使用Diskpart应用程序从模块中删除所有分区和元数据。但依旧无法启用。

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3 Replies
JosafathB_Intel
Moderator
517 Views

Hello ZhangZiJing,

 

Thank you for contacting Intel® Memory and Storage support.

 

Please take into consideration that our support is provided in English only, and we are machine-translating your message, meaning that we may lose the true meaning of the question.

 

请注意,我们的支持仅以英文提供,并且我们正在对消息进行机器翻译,这意味着我们可能丢失问题的真正含义。

 

As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, we will appreciate it if you can provide us with the following information:

 

  • Please, let us know if this Optane™ Memory came pre-installed with your PC.

 

  • We would appreciate it if you can provide us with the system details by extracting the SSU logs and the replication steps to determine the root cause. 

 

The SSU logs.

 

1- Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2- When you finish downloading it, open it.

3- Attach the file generated by the tool in your reply.

 

  • We advise you to open a ticket in parallel with your motherboard manufacturer to get further information regarding the BIOS settings and software requirements to use Optane on your PC.

 

We will follow up with you again the next Tuesday, the 9th of March 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

We will be looking forward to your reply, including the logs.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician.

JosafathB_Intel
Moderator
495 Views

Hello ZhangZiJing,

 

We were reviewing your community thread, which is related to your Intel® Optane™ Memory Series. We would like to know if you were able to check our previous post.

 

We will follow up with you again the next Thursday, the 11th of March 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.

 

Best regards,

 

Josh B.

Intel® Customer Support Technician.

JosafathB_Intel
Moderator
449 Views

Hello ZhangZiJing,


We were reviewing your community thread, which is related to your Intel® Optane™ Memory Series.


Since we have not heard from you in a while, we are going to close this community thread.


If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.


Best regards,


Jos B.

Intel® Customer Support Technician


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