Can't enable Optane memory. (Greyed out enable button)

[RSriv2]

Hey! I have a Acer Swift 3 SF315-52G

I have my BIOS set to : RST with Optane

My driver and IRST application version is:16.8.2.1002

I still can't enable Optane on my HDD. Can someone help me out?

Thanks!

[Santiago_A_Intel · Accepted solution]

Hi RSriv2,

Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory.

Since we don’t have sufficient details about your system, we are requiring with your cooperation to provide us with some information about it. To do this, Intel® has available, the Intel® System Support Utility for Windows*; you’ll be able to download it on the following link: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

·        Please download the software.

·        When finished downloading it, open it and follow instructions

·        Please attach the SSU Log text file obtained on your next your reply.

Also, your motherboard manufacturer has probably created an Optane™ Memory instruction manual, in order to perform the basic setup to use your Optane™ memory in your system; *. Intel® provides OEM, generic versions of hardware, software and drivers; OEM may have altered features or incorporated customizations or other changes. In this case, if you are experiencing issues with, or have questions about your computer system, the system manufacturer is the best source of support.

To help you further with your request, It will be very helpful to receive from you, a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions.

We will be looking forward to your reply.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi RSriv2,

Greetings from Intel® SSD Support.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi RSriv2,

Greetings from Intel® SSD support group.

This is a friendly reminder your case remains open, awaiting for your reply.

Please let us know if you might need further assistance.

Have a nice day.

Best regards,

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi RSriv2,

Thank you for your reply to Intel® SSD Support.

This is to let you know this case is being closed.

Please feel free to get back to Intel® communities, whenever you might feel necessary.

Have a nice day.

Santiago A.

Intel® Customer Support Technician

Under Contract to Intel Corporation