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I need help on the intel optane memory that I installed

EAfon
Beginner
1,622 Views

I installed optane memory for 2 times, windows crashes and does not start any more. came into conflict with something.

my MSI Z370 motherboard my bios is up to date.

but the problem is when it works perfectly, it does not respond blocks the system, I do not understand why.

someone help me..

couplings

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1 Solution
idata
Employee
522 Views

Hi Dudamasters,

 

 

Thank you for contacting our support community.

 

 

We understand your situation regarding the Intel® Optane™ Memory.

 

 

In order to better understand your situation, could you please confirm the following information:

 

 

*Could you please let us know what you mean by "it does not respond blocks the system"?

 

*Are you getting an error message before the failure?

 

*Are you using the https://downloadcenter.intel.com/download/27682/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration?product=99745 Intel® Optane™ Memory software or the https://downloadcenter.intel.com/download/27681/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 Intel® Rapid Storage Technology (Intel® RST) software in order to enable the module?

 

*Are you using any software related to your boot drive or related to any other drive?

 

*Please use the Intel® System Support Utility for Windows* software in order to get the logs from your system. Please follow the next steps:

 

 

1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.

 

2- When finished downloading it, open it.

 

3- Mark the box "Everything" and then click "Scan.

 

4- When finish scanning, click "Next."

 

5- Click on "Save."

 

6- Attach the file when replying.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

View solution in original post

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5 Replies
idata
Employee
523 Views

Hi Dudamasters,

 

 

Thank you for contacting our support community.

 

 

We understand your situation regarding the Intel® Optane™ Memory.

 

 

In order to better understand your situation, could you please confirm the following information:

 

 

*Could you please let us know what you mean by "it does not respond blocks the system"?

 

*Are you getting an error message before the failure?

 

*Are you using the https://downloadcenter.intel.com/download/27682/Intel-Optane-Memory-User-Interface-and-Driver-for-System-Acceleration?product=99745 Intel® Optane™ Memory software or the https://downloadcenter.intel.com/download/27681/Intel-Rapid-Storage-Technology-Intel-RST-User-Interface-and-Driver?product=55005 Intel® Rapid Storage Technology (Intel® RST) software in order to enable the module?

 

*Are you using any software related to your boot drive or related to any other drive?

 

*Please use the Intel® System Support Utility for Windows* software in order to get the logs from your system. Please follow the next steps:

 

 

1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.

 

2- When finished downloading it, open it.

 

3- Mark the box "Everything" and then click "Scan.

 

4- When finish scanning, click "Next."

 

5- Click on "Save."

 

6- Attach the file when replying.

 

 

We look forward to hearing back from you.

 

 

Regards,

 

Junior M.

 

0 Kudos
EAfon
Beginner
522 Views

I'm using Intel® Optane ™ Memory software.

my optane memory bios is enabled.

Does it have to be other software?

I installed windows without being enabled to intel optane memory. only after the module has been activated. Intel® Optane ™ Memory software

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EAfon
Beginner
522 Views

I'm using Intel® Optane ™ Memory software.

my optane memory bios is enabled.

Does it have to be other software?

I installed windows without being enabled to intel optane memory. only after the module has been activated. Intel® Optane ™ Memory software

0 Kudos
idata
Employee
522 Views

Hi Dudamasters,

 

 

Thanks for the reply.

 

 

Please provide the following information:

 

 

*Please use the Intel® System Support Utility for Windows* software in order to get the logs from your system. Please follow the next steps:

 

 

1- Go to: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility?v=t and download the software.

 

2- When finished downloading it, open it.

 

3- Mark the box "Everything" and then click "Scan.

 

4- When finish scanning, click "Next."

 

5- Click on "Save."

 

6- Attach the file when replying.

 

 

Also, please attach screenshots of disk management and the Optane(TM) software.

 

 

Regards,

 

Junior M.
0 Kudos
idata
Employee
522 Views

Hi Dudamasters,

 

 

We would like to know if you read our previous post. If you have any other questions, we'll be waiting for your response.

 

 

Regards,

 

Junior M.
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