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1252 Discussions

Intel Optane Memory Service is activating/waking my PC and causing substantial power drain (33% CPU usage, peak power/speed, max fan condition) for several minutes at a time.

JTrue3
Beginner
333 Views

Is this normal, and can I simply kill the service when this occurs?

 

(device: HP Spectre ultrabook with 32/512 Optane SSD, W10/1909/18363.657)

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3 Replies
AlHill
Super User
181 Views

No, do not kill the service.

 

Are you on battery or is your battery bad?

 

Doc

 

JTrue3
Beginner
182 Views

The unit is new and the battery is in good condition, but the process a) wakes my machine while I'm not using it and b) the load on the machine is such that the battery life prediction drops to <3 hours (from 12hrs typical during word processing, for ex). I.e. - the task is using approximately 10% of the battery charge before going back to sleep - or at least it did last time. I don't know what triggers it or stops it, there is no indication that the process i running except that the fans come on at 100%.

AlHill
Super User
182 Views

Contact HP for support of their hardware and battery settings.

 

Doc

 

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