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Intel Optane Unsupported Chipset on Laptop MSI Gl63 8RC core i5 8th gen

Yodi
Beginner
‎02-23-2019 08:49 AM
1,442 Views
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DiegoV_Intel
Moderator
‎02-25-2019 07:23 PM
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Hi Yodi,

 

Thank you for posting in the Intel® communities.

 

The fact that you got the error about the unsupported chipset means that your system is not compatible with the Intel® Optane™ Memory.

 

Since you are using a laptop, I highly recommend you to confirm directly with the manufacturer, MSI* in this case, if you laptop supports the module or not. It may be also possible that you have to update the BIOS version before trying to setup the module, however since the error is related to the chipset, it may be possible that your system is not compatible with the module.

 

Please check with the manufacturer to confirm this.

 

I hope you find this information helpful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

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DiegoV_Intel
Moderator
‎02-25-2019 07:23 PM
777 Views
Solved Jump to solution

Hi Yodi,

 

Thank you for posting in the Intel® communities.

 

The fact that you got the error about the unsupported chipset means that your system is not compatible with the Intel® Optane™ Memory.

 

Since you are using a laptop, I highly recommend you to confirm directly with the manufacturer, MSI* in this case, if you laptop supports the module or not. It may be also possible that you have to update the BIOS version before trying to setup the module, however since the error is related to the chipset, it may be possible that your system is not compatible with the module.

 

Please check with the manufacturer to confirm this.

 

I hope you find this information helpful.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

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