Intel Optane not detected as a Optane module after disabling Optane

[Alaric]

I had optane set up previously but disabled it to change hard drives. I would like to re-enable it but now the module is not detected as a Optane module. How can I get it to detect? I have gone through the stepps here: https://www.intel.com/content/www/us/en/support/articles/000025194/memory-and-storage/intel-optane-memory.html to no avail. I have included screen grabs of my BIOS settings and the Intel rapid storage technology program.

[DiegoV_Intel]

Hi Alaric,

Thank you for posting in the Intel® communities.

In order to better understand what the status of your module and your system is, please provide us with the following information.

Please download the Intel® System Support Utility (SSU) from the following site and run the full report. This report will include all details of your system. Please export the data in a text file and share it in your response: https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

Additionally, please open Disk Management and take a screenshot of the window to check your drives’ partitions. To open Disk Management press the Windows* key + x, and then select the Disk Management option from the menu that will appear.

Finally, please run the following commands in the Command Prompt to take another screenshot:

1. Open the Command Prompt as Administrator.
2. Run the command diskpart.
3. Run the command list disk. Please take a screenshot of this output.

I will be waiting for your response.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[Alaric]

I have added these to my post. I can only seem to add one file to a response

[Alaric]

posted a file.

[Alaric]

posted a file.

[DiegoV_Intel · Accepted solution]

Hi Alaric,

Thank you for the information.

I can see that your system is working in UEFI mode and all drives are using GPT partition style which is fine, however you are missing a reserved space of at least 5MB at the end of the primary drive just as it’s shown in the picture below:

However, there is another important detail. Your primary drive is an NVMe* drive which is not supported by the Intel® Optane™ Memory, and your secondary drive is actually a RAID array which is not supported by the Intel® Optane™ Memory either. Having said this, the module won’t be able to accelerate the primary drive nor the RAID array. You would have to disable the RAID array and use the drives separately because the Intel® Optane™ Memory can only accelerate a single SATA drive.

I hope you find this information useful.

If you have additional doubts, please feel free to ask.

Have a nice day.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[DiegoV_Intel]

Hi Alaric,

I would like to know if you have any updates.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

[DiegoV_Intel]

Hi Alaric,

If you have any updates, feel free to share them here.

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation