Laptop Won't Boot BSOD After Recommended Uninstall of Intel Optane

[mel-s]

I performed the recommended Step 1 from the below Intel Article on my Windows 11 HP Laptop to resolve High CPU and now my laptop won't even boot up. 

Any recommendations on how to resolve / revert / reinstall the required Optane software from CMD Prompt?

I have attempted to boot to safe mode, etc. to no avail.

High Processor Usage Caused by Intel® Optane™ Memory...

Resolution

This behavior seems related to a driver mismatch as described in the article Intel® RST Driver and Intel® Optane™ Memory Capable App Version Mismatch After Update.

It is recommended to contact the system manufacturer in order to get information about the latest drivers available and the steps to properly enable acceleration.

The following steps can be used to update the driver to the latest generic version provided by Intel:

1. Uninstall any the Intel Optane branded applications and restart (if required).
   • Start Menu > Settings > Apps

[BrusC_Intel · Accepted solution]

Hello, mel-s.

Thank you for posting on the Intel Community Support Forum.

I received this thread regarding the system not being able to boot after uninstalling that software, I'm really sorry to hear that; I will be reviewing this with you.

With this being an HP system, the best option is to contact them for assistance on how to recover the system or at least restore to a previous (or factory) configuration, as system integrators/manufacturers do a lot of work to customize and implement Optane in their platforms.

You can also try to change the BIOS settings from RAID/Optane/RST to Disabled/nonRAID/AHCI, this setting has different names depending on the system manufacturer (this is why I cannot be specific), which is another reason to contact the OEM (manufacturer) for assistance. After this change, the system may try to boot a couple of times and then display the Windows recovery options to restart in safe mode, once that is done the system may start booting normally.

Booting into Safe Mode

1. Windows* 10 should automatically display the Startup Options after three consecutive failed boot attempts:

• Click Troubleshoot > Advanced Option > Startup Settings > Restart. The computer should boot into a blue screen with several boot options.
  • Select option 5: Safe Mode with Networking.
  • The system should restart and automatically boot into Safe Mode.

I will follow up on July 21st in case you want to keep the thread open a bit longer.

Regards,

Bruce C.

Intel Customer Support Technician

[mel-s]

Thanks, Bruce.

Unfortunately in working with HP, a complete Factory Reset of my laptop was required to restore.

I would suggest Intel remove the post with recommended steps in the URL below which resulted in this incident.

High Processor Usage Caused by Intel® Optane™ Memory...

[BrusC_Intel]

Hello, mel-s.

I'm sorry to hear it was necessary to perform a factory reset, I hope the system will continue working fine for a long time.

Regarding your request, would you mind confirming exactly what was uninstalled in your case? for example, if it was the Intel Optane Memory software or the Intel Optane Memory and Storage Management software (these are different applications), the Intel Rapid Storage Technology or other? Also, do you remember the driver and GUI version numbers?

If you can share other details like the system model and Optane Memory model (M10, H10 or H20) this would be greatly appreciated.

I will follow up july 25th just in case additional time is required

Regards,

Bruce C.

Intel Customer Support Technician

[mel-s]

Not 100% sure exactly on the version that was uninstalled but the version re-installed with factory reset:

Intel Optane Memory and Storage Management v18.1.1037.0

System:

HP Spectre x360 Convertible 13-ap0xxx

[BrusC_Intel]

Hello, mel-s.

Thank you for the details.

I will personally take care of the feedback and the article, I apologize for the inconvenience once again.

This thread will be closed right now, but if you require any type of assistance from Intel in the future, just open a new thread, or contact us using any of the available support methods:

- https://www.intel.com/content/www/us/en/support/contact-intel.html

Best regards,

Bruce C.

Intel Customer Support Technician