This error is stating that even thought the module may be present in the system, the application can't detect it for enabling acceleration.
The reason for this is typically due to a configuration issue and the following should be checked:
- Is the system Intel Optane memory-ready and has the proper BIOS to support? Check with the system vendor for more information.
- Is the module in the proper M.2 socket?
- Some boards/systems may have multiple M.2 sockets, but only one that supports Intel Optane memory. The vendor or user manual should be consulted to make sure.
- Is remapping enabled for the M.2 socket being used? (Note: Intel® Optane™ memory M series only. Intel® Optane™ memory H series products require remapping to be disabled.)
Another potential reason could be that the module has been previously used in another volume, so it may need to be "cleaned".
See the explanation for different errors in Korean: https://www.intel.co.kr/content/www/kr/ko/support/articles/000024113/memory-and-storage/intel-optane...
Thank you for contacting Intel® Memory & Storage Support.
We advise you to check your motherboard manual (https://www.msi.com/Motherboard/support/B360M-MORTAR#down-manual) and to contact your OEM (original equipment manufacturer) to get further assistance on how to “turn on or off the remapping” in your MSI* “B360M MORTAR”.
If you have any future questions about your Intel® Optane™ Memory Series, please don’t hesitate to contact us. We will be more than happy to help you in any way we can.
Intel® Customer Support Technician
Under Contract to Intel Corporation