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Proppilot51
Beginner
522 Views

Optane 16Gig M.2 failing to initialize properly on a new HP 470 G5 ProBook. Seeking suggestions / recommendation based on the following observations please.

New HP ProBook with 1 TB Hard Drive, with latest BIOS (v1.06) supporting Optane, RST v16 installed successfully. MS .Net 4.7.2 installed and checked in Win Features. Single HD, Disk 1 (EFI Sys, Win C:, Win Tools, Recovery D:) have No Un-Allocated space. Disk 0 has 1 Gig Un-Allocated with a pending POP Up request to Initialize Disk 1 with GPT Partition.

Intel RST Dashboard performs properly but only recognizes the WD Hard Drive.

Symptoms -

With Optane M.2 card installed, Windows boots directly into Win 10 Troubleshooting mode and then to Advanced Trouble Shooting Screen.

In BIOS - Advanced System Information > Storage Devices, both the WD Hard Drive and the Optane Card are listed

In the UEFI Boot Up listing, the Win OS C: and the Optane card are listed 1st and 2nd.

In Device Manager - Disk Drives, list WD Hard Drive and Intel Optane 16G as separate line items.

Storage Controller - listed as separate line items - Microsoft Storage Space Controller and Standard NVM Express Controller, Driver is listed as Microsoft Ver 10.0.17. The expected Intel Chipset SATA PCIe RST Premium Controller is Not listed.

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Reboot in to BIOS, and Un-Check Optane, and reboot in to windows, with no issues logging on to Win 10.

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Would appreciate suggestions as to where this Optane install is failing.

Thanks in advance

 

 

 

 

 

 

0 Kudos
11 Replies
JosafathB_Intel
Moderator
109 Views

Hello Proppilot51, Thank you for contacting Intel® Memory & Storage Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information: • The SSU logs. 1- Go to https://downloadcenter.intel.com/download/25293/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply. • A screenshot of the “Disk Management” of windows showing all your HDDs and partitions. •We will like to know if your Optane memory came included with your PC. We will be looking forward to your reply including this information. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
Proppilot51
Beginner
109 Views

Hi Josh, SSU and Snip image of Disk Manger attached. The Obtain M.2 card was purchased direct from Intel – MM # 957790, MFG date 30 July 2017, Prod Code MEMPEK1W016GAXT Thanks and please advise.
JosafathB_Intel
Moderator
109 Views

Hello Proppilot51, Thank you for your reply. We are not able to see any file attached to your reply. Would you mind to try to zip all the files and to try one more time? We will be looking forward to your reply. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
Proppilot51
Beginner
109 Views

Hi Josh,

The files are only 400KB.

Uploading the files via the form.

SSU Text file attached.

Proppilot51
Beginner
109 Views

Disk Manager Jpeg attached

Proppilot51
Beginner
109 Views

Image of Device Manager Disk Drive and Storage Controller listing in JPG

JosafathB_Intel
Moderator
109 Views

Hello Proppilot51, Thank you for your reply. Based on the SSU logs and the screenshots you provided your Optane memory is being recognized as a storage device. We notice that you do not have the unallocated space of at least 5 MB on your bootable drive ( please take into consideration that this space needs to be created at the end of the bootable drive). We advise you to contact your original equipment manufacturer (OEM) in this case HP* to get the proper BIOS settings to set up your Optane memory. If you need further assistance please do not hesitate to contact us. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
Proppilot51
Beginner
109 Views

Hi Josh,

In the attached Disk Manger capture, please note the Unallocated space created at the end of the D: Recovery Partition and the Unallocated space at the end of the C: OS System.

After creating the Unallocated Partitions, I attempted to activate the Optane in the HP BIOS, with the same results previously noted.

Questions please, after creating the Unallocated space from the perspective of the Optane M.2 card, does the Unallocated space require any other specific set ups?

When the BIOS does not have the Optane selected, and after boot up, within Disk Manager, the Optane is detected as a Disk 1 Storage Device. Should the Disk 1 Storage Device Partition be deleted, before first attempting to reinitializing the Optane within the HP BIOS, after the Unallocated space / Partitions are created?

 

Thanks in advance,

G2019 03 09 Disk Manager capture.JPG

JosafathB_Intel
Moderator
109 Views

Hello Proppilot51, Thank you for your reply. To answer your question: “Does the Unallocated space require any other specific setups?” No, it does not, seems to be that you created more unallocated spaces that necessary but it will not affect the system or the Optane performance, for your information the only necessary space was the 104 MB that you created at the end of the bootable drive. “When the BIOS does not have the Optane selected, and after boot up, within Disk Manager, the Optane is detected as a Disk 1 Storage Device. Should the Disk 1 Storage Device Partition be deleted, before first attempting to reinitializing the Optane within the HP BIOS, after the Unallocated space / Partitions are created?” Up to this moment, your Optane memory is being detected as simple storage and this seems to be related to your BIOS settings. We advise you to contact your OEM HP* in order to get the proper BIOS settings in order to activate the Optane acceleration in your system. If you need further assistance please do not hesitate to contact us. Best regards, Josh B. Intel Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
109 Views

Hello Proppilot51, Thank you for having contacted Intel® Memory & Storage Support. This is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
JosafathB_Intel
Moderator
109 Views

Hello Proppilot51 Thank you for having contacted Intel® Technical Support. I was reviewing your community post and we would like to know if you need further assistance or if we can close this case. We will be looking forward to your reply. Best regards, Josh B. Intel® Customer Support Technician Under Contract to Intel Corporation
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