Optane memory error 0xA0050055

[Mpaol2]

I'm trying to install a 16gb module for the secondary HD.

MSI said my PC (msi infinite x) is optane memory ready.

I checked BIOS and options seems set fine.

I unistalled rst and installed optane Memory user interface and driver for system acceleration and the toolbox.

The module is recognized but can't finished the activation. It's displayed the error code 0xA0050055.

Attached pictures with BIOS settings.

Thanks for the help.

Mirco

[idata]

Hello Gupise,

Thank you for contacting Intel® Technical Support. As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly we will appreciate if you can provide us with the following information:

• The SSU logs. 1- Go to https://downloadcenter.intel.com/download/26735/ and download the software. 2- When finished downloading it, open it. 3- Attach the file obtained to your reply.

• A screenshot of the "Disk Management" of windows showing all your HDDs and partitions.

We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

[Mpaol2]

Hello, thanks for the reply and sorry for my late.

attached the log and the disk management screen

[idata]

Hello Gupise,

Thank you for your reply. Based on the SSU logs and the screenshot you provide us seem to be that your operating system is not detecting the Optane memory at all not even as a storage device. This behavior could be due to one of the following reasons:

• Your Bios configuration is not set up correctly (we advise you to contact your original equipment manufacturer (OEM)).
• That the Optane memory was previously set up in another PC or used on a previous configuration on the same PC, was not properly deactivated and still contains information of this previous configuration. We advise you to contact your OEM in order to get instructions on how to access your BIOS option that allows you to deactivate Optane without needing to access the OS.

We will be looking forward to your reply in case that you need further assistance.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

[Mpaol2]

Hi Josh,

I think this is a misunderstanding, i removed optane memory to take the log and the screen!

So, i suppose you need It with the module inside .

I'll reply soon, thanks a lot for now.

[idata]

Hello Gupise,

Thank you for your reply. We will be looking forward to your reply including a new copy of the SSU logs and the disk management screenshot. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

[idata]

Hello Gupise,

Thank you for having contacted Intel Technical Support. We have not heard from you since our last communication and we would like to know if you need further assistance or if we can close this case? Important note: Should further assistance or clarification be required, we will greatly appreciate if you reply to this post instead of writing a new one unless your inquiry is completely unrelated. This way we will prevent generating a duplicate post and we will not lose the train of thought. We will be looking forward to your reply.Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation

[idata]

Hello Gupise,

Thank you for having contacted Intel Technical Support. This email is just a friendly reminder that your case remains open. Should you need our technical assistance please do not hesitate to contact us back. Best regards,Josh B.Intel® Customer Support TechnicianUnder Contract to Intel Corporation