SYSTEM_THREAD_EXCEPTION_NOT_HANDLED Éléments ayant échoué : iaStorAC.sys Suite à une mise à jour de Windows 10 le 25/04/20

[FYlle]

(Je ne sais pas dans quelle rubrique mettre cette question)

Bonjour.

Lors de cette mise à jour (vraisemblablement la KB4551762 du 25/04/2020) un écran bleu est apparu avec cette inscription :

"Votre ordinateur a rencontré un problème et doit redémarrer. Nous collectons simplement des informations relatives aux erreurs, puis nous allons redémarrer l'ordinateur.

Pour plus d'informations sur ce problème et sur les solutions possibles, consultez https://www.windows.com/stopcode

Si vous contactez l'assistance, transmettez-leur ces informations :

Code d'arrêt : SYSTEM_THREAD_EXCEPTION_NOT_HANDLED

Éléments ayant échoué : iaStorAC.sys"

Est-ce un conflit entre Windows et Intel ? Et quelqu'un pourrait me dire quoi faire svp ? Merci par avance.

LENOVO LEGION Y530-15ICH - Windows 10 Famille 64 bits - Intel Core i7-8750H CPU 2.20GHz 2.21 GHz - Mémoire Intel Optane 30/09/19 version 16.0.12.110

[LeonWaksman]

1. I understand that due to this failure your laptop fails to boot now. The Intel Optane memory Driver is outdated, however I suggest that you should ask Lenovo, how to continue from this point, since in many cases the laptop manufacturer is customizing their drivers.
2. You may try to make your laptop bootable again following those procedure:
3.  Boot from your Windows 10 installation USB.
4.  Select your language preferences and click/tap on Next.
5.  Click/tap on Repair your computer at the bottom.
6.  Click/tap on Troubleshoot.
7.  Click/tap on Advanced options.
8. Click on Command Prompt
9. In the Command Prompt write the following command: bcdedit /set {default} safeboot minimal and press enter to execute this command
10. Close the Command Prompt window by clicking the X in the upper right corner of the Command Prompt window.
11.  Select Continue and sign in to Windows 
12. While in Windows, press Windows key + r. Run msconfig
13. Chose Boot tab and uncheck Safe boot. Reboot your system. 

Leon

[AndrewG_Intel]

Hello FYlle

Thank you for posting on the Intel® communities.

Our support is only provided in English. We may not be able to translate screenshots attached to the thread. To better assist you, we use a translation tool embedded in this Intel Community.

Regarding the issue described, we would like to know if you were able to perform the steps provided by LWAKSMAN and if you could contact and check with Lenovo™ support.

If the system is able to boot into Windows® and you are still receiving Blue Screen of Death (BSOD) error messages, could you please provide the following information?

1- Do you have an Intel® Optane™ Memory module installed in your system or are you running only Intel® Rapid Storage Technology (Intel® RST) and RAID configuration? For more details to determine this, please refer to How to Determine What Intel® Optane™ Memory Technology is in Your System.

2- System Reports for Intel® Rapid Storage Technology following the steps in the below link"

https://www.intel.com/content/www/us/en/support/articles/000006351/technologies.html

3- Please run the Intel® System Support Utility (Intel® SSU) and attach the report to this thread.

3.1- Download the Intel® SSU and save the application on your computer.

https://downloadcenter.intel.com/download/25293/Intel-System-Support-Utility-for-Windows-

3.2- Open the application and click "Scan" to see the system and device information. The Intel® SSU defaults to the "Summary View" on the output screen following the scan. Click the menu where it says "Summary" to change to "Detailed View".

3.3- To save your scan, click Next and click Save.

3.4- To attach a file, you must click the “Attach” option on the bottom left-hand corner of the response box.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello FYlle

We are checking this thread and we would like to know if you need further assistance. If you have additional inquiries, please let us know.

Best regards,

Andrew G.

Intel Customer Support Technician

[AndrewG_Intel]

Hello FYlle

We have not heard back from you so we will proceed to close this inquiry. If you need further assistance, please post a new question.

Best regards,

Andrew G.

Intel Customer Support Technician