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1242 Discussions

Since latestWin10 update installed this morning, I now get OPTANE MEMORY PINNING UNABLE TO LOAD DLL error. How to resolve?

SGrif5
Beginner
581 Views

config: Dell Inspiron 5570, core i5, 16 G RAM, 1 TB

 

I found a similar issue on the FORUMS and I ran the SSU referred to and no errors were found.  Report attached.

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7 Replies
AlHill
Super User
180 Views

I would disable the optane, reboot, enable the optane, reboot, and see if pinning is now available.

 

Doc

 

n_scott_pearson
Super User Retired Employee
180 Views

If that doesn't work, follow this process:

 

  1. Disable Optane.
  2. Uninstall the Optane software package
  3. Reboot
  4. Install the Optane package again (use later version if available)
  5. Reboot
  6. Enable Optane.

 

Hope his helps,

...S

LeonWaksman
Super User
180 Views
David_V_Intel
Employee
180 Views

Hello SGrif5,

 

Were you able to check the previous suggestions? 

 

Let me know if you need more assistance.

 

 

David V

 

Intel Customer Support Technician

A Contingent Worker at Intel

SGrif5
Beginner
180 Views
Hi- Thanks so much for checking. Before I could apply the instructions, I had to update my Win10 OS. After that update, the error code disappeared. So I’m all set now. Best regards, Sue
BGaug
Beginner
180 Views

WIN 10 - PRO - I am a novice and I need more detailed help with this problem. Microsoft Support said to not worry about it because it in not needed.

 

I tried the instructions above (both of them), but it only allows modify or uninstall. It then says the installation source is unavailable..

Is there anyway to stop the pop ups or correct the problem?

SGrif5
Beginner
180 Views

As you see from my update above, when MS required a restart and update to my Win10 PC, that somehow fixed the problem. That's the easiest to do for you to start with. If that doesn't work, see the instructions above this that DavidV gave and try those.Good luck.

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