Just bought an Acer Aspire E5-476 50sz last week, i really like this one cause this have intel optanee inside but this also the reason.
Things start normal i open up the window setup and load the RTS driver which i downloaded from intel website into my second USB and my disk show up, i delete the ESP,System,MBR and window partition. Strangely the ESP partition when i delete it does not merge back into 1 disk, instead it stay at and unallocated space with 1 gb.
Even running just fine window boot up i double check if the optane running fine. I open device manage it show hdd 931gb + optane window succesfully create recovey,system,mbr partition. Im checking by restarting it, booting fine but when i shutdown and turn on again it ran into BSOD with inaccesible_boot_device. I gave it 2 more clean install but the same issue keep coming
I already check bios setting before install. My sata in raid mode show RST with optane. Booting in UEFI and my usb also for UEFI booting. Reading on the internet i know that there something messed with the RAID, i tried change it back to AHCI but window still no booting up. Change boot option to legacy my laptop boot into something like raid configuration. I never get a touch on any raid technology so it kinda confused me. I go back to bios change it back to UEFI , still BSOD but this time it system thread exception not handled.
I kinda gave up at this point, im took my laptop back to the store and asking for help. They installed new window for me but i notice window booting slower i check the hard drive and it show 2 drive separately one is hdd and one is NVMe intel optane. Double check the bios the sata has been changed intel AHCI and boot mode in legacy. And also my laptop running window 10 10240 version and i don't like it but i afaird it will run into the same issue if i install new window again.
I really sorry for my bad English
Thank you for posting in the Intel communities.
If I understood you well, you have now your system working but with the Intel® Optane™ Memory disabled. I'm sorry to hear that you got a lot of issues with the system, however considering that you are using a laptop which comes with the module already enabled, the best recommendation I can give you is to contact the place of purchase, and ask them to configure again the Intel® Optane™ Memory as they should know which specific changes at BIOS and OS level have to be done.
As you mentioned, your system is currently configured in Legacy mode so the Intel® Optane™ Memory will not work. You would have to reconfigure it to UEFI mode. If you are afraid of re-installing the OS, it's better to ask the place of purchase to get the laptop back as it was when you purchased it (with the Intel® Optane™ Memory enabled and working).
If there is anything else I can help you with, don't hesitate to ask.
Have a nice day.
Look like in the end i still have to take it back to the store. I want to give it another try before taking it back to the store. Can you explain all the step i need to get my optane back to work as well as why my laptop ran into BSOD after a clean install, is there something wrong with RTS driver not compatible ? Pretty sure my bios version is the lastest
I'm not sure why you got the BSOD in your system. If I understood you well, the Intel® Optane™ Memory was working fine as it was already configured when you received the computer, so the RST driver couldn't be the root cause of the issue.
Anyhow, I can explain you the steps and requirements to configure the Intel® Optane™ Memory but please keep in mind that the best recommendation, since your system is a laptop and it was purchased a week ago, is to contact the place of purchase for assistance.
The steps below are general configuration procedures to setup the module, but they may change from system to system, especially in laptops so we don't guarantee they will work as they does in desktop machines that have been tested because the system nature is different.
Having said this, please follow the steps below.
There are basically two major setups we have to do. The first one is at BIOS and the second one in Windows*.
You'll see in the guide that there is a process in case your system is in AHCI mode, so you may want to follow those steps first as your system is currently in AHCI mode. They may work and it would be easier for you instead of re-configuring all the system and re-installing the OS, but if it doesn't work, the re-installation should be done.
If you have any questions, feel free to ask. If you are not sure about something in the process, it would be better to contact the place of purchase for assistance, especially for the BIOS configurations.
Have a nice day.
I'd like to know if you were able to setup the Intel® Optane™ Memory or if you contacted the place of purchase for further assistance.
I'll be waiting for your response.
Have a nice day.
One of my friends get my optane back to work, so i hasn't tried by myself yet and find out what i did wrong in the first place, but i really appreciate your help.
Thank you for the confirmation.
It's great the Intel® Optane™ Memory is working again.
If you ever have another issue or have any concern about the module, please don't hesitate to open a new thread. We'll try to help you in any way we can.
Have a nice day.