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1252 Discussions

Your system is not Intel Optane Memory Ready - "Unsupported System Drive"

JWest2
Beginner
1,746 Views

Having an issue getting the Optane app to run correctly. The title explains the problem. I'll list my relevant PC specs:

i7-8700k

Gigabyte Z370 Aorus Gaming 7 (Intel Optane Memory Ready)

EVGA GTX 1080 FTW

Corsair Vengeance LPX 32GB DDR4 (4x8GB) @3200MHz

Intel Optane 900p 280GB PCIe SSD (Boot Drive + Drivers + Star Citizen)

3x Samsung 960 EVO M2 SSD's

Win 10 Pro

Any suggestions? Thanks in advance!

0 Kudos
4 Replies
idata
Community Manager
289 Views

Hello Pagan_X2,

Thanks for being part of our communities.

The error message "Unsupported System Drive" at Intel® Optane™ Memory setup means the boot drive is not compatible with the memory.

Intel® Optane™ Memory is only compatible with SATA based boot drives for Windows* 10. In this case, you're booting from an Intel® Optane™ SSD 900p Series, which is an NVMe drive.

You can find more information on Intel® Optane™ Memory requirements and configurations here:

- https://www.intel.com/content/www/us/en/support/articles/000025569/memory-and-storage/intel-optane-m... FAQ about Installation and Configuration for Intel® Optane™ Memory

 

- https://www.intel.com/content/www/us/en/support/articles/000024018/memory-and-storage/intel-optane-m... FAQ for Intel® Optane™ Memory

Please bear in mind that https://www.intel.com/content/www/us/en/architecture-and-technology/optane-memory.html Intel® Optane™ Memory is used to accelerate your system. This is a different product fromhttps://www.intel.com/content/www/us/en/products/memory-storage/solid-state-drives/gaming-enthusiast... Intel® Optane™ SSD 900p Series which is used as an storage unit.

We hope this information will be useful for you. Let us know if we can help you with anything else.

Best regards,

 

Eugenio F.
PChap3
Beginner
289 Views

I have a i7 8700k on a gigabyte z370 gaming 5.

 

I'm using a 512gb M.2 SSD NVMe pci-e as my windows drive.

So basically your saying if I'm using m.2 NVMe SSD for my boot drive, I cant use Optane for my mechanical drives?

idata
Community Manager
289 Views

Hello KIA_PETE,

 

 

Thanks for posting.

 

 

As we explained on a /thread/121059 different thread, booting from a SATA drive is the only supported configuration for Intel® Optane™ Memory.

 

 

If you're booting from an NVMe drive, you won't be able to accelerate your secondary mechanical drive(s) with Intel® Optane™ Memory.

 

 

Best regards,

 

Eugenio F.
idata
Community Manager
289 Views

Hello Pagan_X2,

 

 

We're just checking on this thread and would like to know if you still need assistance enabling your Intel® Optane™ Memory.

 

 

Best regards,

 

Eugenio F.
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