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mniha
Beginner
963 Views

i have just bought intel optane memory 16GB for my ASUS X510UN-EJ327T and the following error is being displayed "no compatible disks for intel optane memory"

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DiegoV_Intel
Moderator
63 Views

Hi mniha,

 

Thank you for posting in the Intel® communities.

 

Since you are using a laptop, I highly recommend you to contact the laptop manufacturer to get assistance on how to configure the module. Laptop systems are not the same as Desktop computers, they usually include special features at BIOS or OS level that we are not aware of, so before doing any system change, it’s better to contact the manufacturer.

 

According to your description, it may be possible that there is still something at BIOS level to being configured, but you should first confirm with ASUS* if this laptop model supports the module. If it does, then they may help you with the configuration and setup process.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

3 Replies
RAJU2529
New Contributor III
63 Views

sorry , your laptop model does not support optane memory firmware, because no compatible bios.

Eventhough optane memory fits into M.2 slot ,

 

see system requirements of optane memory visit below site

https://www.intel.com/content/www/us/en/support/articles/000026040/memory-and-storage/intel-optane-m...

 

for installation guide , visite below site

https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-m...

 

I hope you can understand

 

DiegoV_Intel
Moderator
64 Views

Hi mniha,

 

Thank you for posting in the Intel® communities.

 

Since you are using a laptop, I highly recommend you to contact the laptop manufacturer to get assistance on how to configure the module. Laptop systems are not the same as Desktop computers, they usually include special features at BIOS or OS level that we are not aware of, so before doing any system change, it’s better to contact the manufacturer.

 

According to your description, it may be possible that there is still something at BIOS level to being configured, but you should first confirm with ASUS* if this laptop model supports the module. If it does, then they may help you with the configuration and setup process.

 

Have a nice day.

 

Regards,

Diego V.

Intel Customer Support Technician

Under Contract to Intel Corporation

View solution in original post

DiegoV_Intel
Moderator
63 Views
Hi mniha, Do you have any updates about this? Regards, Diego V. Intel Customer Support Technician Under Contract to Intel Corporation
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