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optane lenovo 330s does not recognise drives after drive failure

tom10440
Beginner
‎03-21-2021 09:29 AM
534 Views

lenovo 330s with optane memory, bios configured to use RST mode but it does not recognize any devices (hard drive) the recovery disk does not install any software  I would appreciate some help

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JosafathB_Intel
Moderator
‎03-22-2021 10:23 AM
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Hello tom10440,


Thank you for contacting Intel® Memory and Storage support.


As we understand, you need assistance with your Intel® Optane™ Memory. If we infer correctly, we will appreciate it if you can provide us with the following information:


• Please, let us know if this Optane™ Memory came pre-installed with your PC.


• We advise you to open a ticket with your PC manufacturer. 

To get further information regarding the BIOS settings and software requirements to use Optane™ Memory on your PC. Another option is to take it to the authorized repair center to be reset it to the factory defaults.


We will follow up with you again on Wednesday, the 24th of March 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards,


Josh B.

Intel® Customer Support Technician.



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JosafathB_Intel
Moderator
‎03-24-2021 11:09 AM
506 Views

Hello tom10440,


Greetings from; Intel® Memory and Storage support.


We were reviewing your community thread, which is related to your Intel® Optane™ Memory Series.

We would like to know if you need further assistance.


We will follow up with you again on Friday, the 26th of March 2021, if we do not receive an answer from you. Please let me know if you would like to schedule a different date for the follow-up.


Best regards,


Josh B.

Intel® Customer Support Technician.


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JosafathB_Intel
Moderator
‎03-26-2021 11:33 AM
497 Views

Hello tom10440,


Greetings from; Intel® Memory and Storage support.


We were reviewing your community thread, which is related to your Intel® Optane™ Memory Series.

Since we have not heard from you in a while, we are going to close this community thread.


If you need further assistance related to an Intel® product, please do not hesitate to contact us back by opening a new thread.


Best regards,


Jos B.

Intel® Customer Support Technician


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