optane memory Not being recognised.

[azzz0]

im not able to enable my Intel optane 32gb module, in the application im told " your system seems to be Intel optane memory ready but no Intel optane modules were detected" please could someone help me, i did a scan on my computer and attached the results of all my settings

[Santiago_A_Intel · Accepted solution]

Hello azzz0, Thank you for contacting Intel® SSD support group with your request for assistance with your Intel® Optane™ Memory. We understand this is a new installation and we will proceed as such. To help you further with your request, please send us a screenshot of the “Disk Management” of windows, showing all your HDDs and partitions. We acknowledge reception of your system SSU Scan Information; please refer to the information below: Your motherboard manufacturer has created an instruction manual, in order to perform the basic setup to use your Optane™ memory in your system; please, find details in the manual that can be found here: http://dlcdnmkt.asus.com/microsite/Optane-Memory-SOP.pdf Please follow this link from Asus*, to install Optane™ Memory module: https://dlcdnets.asus.com/pub/ASUS/mb/LGA1151/ROG_STRIX-B360-G_GAMING/E13783_ROG_STRIX_B360-G_GAMING_UM_WEB.PDF?_ga=2.179730912.577816935.1552322842-538416393.1552322842 Please make sure the Optane™ Memory is installed on M.2_2 (Socket3) as shown in Chapter 1, Page 1-12, since Optane™ Memory modules can only be installed on this Socket. Our Installation Guide for Intel® Optane™ Memory, can be found on the following link: https://www.intel.com/content/www/us/en/support/articles/000023989/memory-and-storage/intel-optane-memory.html Intel® offers additional video resources to accomplish your Optane™ Installation please follow this link: https://www.intel.com/content/www/us/en/support/articles/000023884/memory-and-storage/intel-optane-memory.html Please let us know if you might need additional support with your installation. We will be looking forward for your reply. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation Third Party Content: Web Sites and Materials may contain user or third party submitted content; such content is not reviewed, approved or endorsed by Intel and is provided solely as a convenience to our customers and users. Under no circumstances will Intel be liable in any way for any third party submitted or provided content, including, but not limited to, any errors or omissions, or damages of any kind. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE MATERIALS IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER SYSTEM OR OTHER DEVICE OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL. By your use you agree that you must evaluate, and bear all risks associated with, the use of any third party content, including any reliance on the accuracy, completeness, or usefulness of such content. All postings and use of the Web Sites or Material are subject to these Terms of Use and any other program and site specific terms.

[Santiago_A_Intel]

Hi azzz0, Thank you for contacting Intel® SSD Support. This is a friendly reminder your case remains open, awaiting for your reply. Please let us know if you might need further assistance after contacting OEM. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation

[Santiago_A_Intel]

Hi azzz0, Greetings from Intel® SSD Support. This is a friendly reminder your case remains open, awaiting for your reply. Please let us know if you might need further assistance. Have a nice day. Best regards, Santiago A. Intel® Customer Support Technician Under Contract to Intel Corporation