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intel optane memory and storage managementにて、再構築の際に、新しいHDDのステータス情報を確認すると、「スペアとしてマーク」が表示されず再構築できません。マニュアル例と比較すると、「ステータス:ロック」・「利用状況:不明」・「パスワード保護:はい」になっていました。関連があるでしょうか?再構築ができるように解決策を教えて下さい。
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Hello Team,
Greetings from Intel!
To proceed further, we need some additional details. Please provide the following:
The server model and the serial number of the system.
Additionally, please share the English translation of the screenshot you have.
Please confirm if you are comfortable communicating in English. If not, we will ensure that you are connected with a team that can assist you in your preferred language.
Regards,
Amina
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Hello
model:4Y0G1AV(HP Z2 SFF G9)
serial number:JPH226H84K
sorry for Japanese only
Thank you.
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Hello Team,
Thank you for the update. We will proceed with transferring the case to the appropriate team.
Regards,
Amina
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Hi royfey,
Greetings!
Thank you for reaching out to Intel Community!
Please be informed that I can only support you in English and there is no Japanese language support for community threads. I have used a web translation tool to translate this response hence, there may be some inaccurate translation.
You can unlock a password-protected disk by entering the password, which allows you to access data or use that disk to create a volume.
The password is set up through the system BIOS. Locked disks can be identified with the lock icon appended to them and display a Locked status in the disk properties.
In this state, the overall storage system health is still reported as normal, but we recommend that you unlock the disks to make the volume data fully accessible.
Follow these procedures to unlock a disk through the BIOS:
1) Click Unlock.
2) Enter the password and click Unlock.
3) Repeat this procedure for all locked disks included in the volume in order to unlock the volume.
NOTE: The above steps should be performed in the BIOS. For specific instructions and BIOS settings contact the system manufacturer, in your case it is HP. In case you don't have a needed password to unlock the drive, contact the original equipment manufacturer (OEM) of your drive in order to obtain the key.
Below will be the steps to mark any drives that you would like to mark it as spare.
1) Press Windows* key+r keys to open Run Dialog.
2) Type diskpart and press OK.
3) Press Yes on the User Account Control prompt.
4) Type list disk.. Notice the * beside any disk you wish to select in the GPT column.
5) Select the disk to be uninitialized by typing select disk <number>.
6) Type clean.
7) Type list disk. Notice the * is no longer there.
9) Proceed to mark as spare any drives you wish in the application.
NOTE: In the Intel® Optane™ Memory and Storage Management application, none of the disks selected to be a spare can contain any data. Remaining data must be removed to continue.
You may refer to the articles in the links below for further understanding:
- https://www.intel.com/content/www/us/en/support/articles/000057343/technologies/intel-rapid-storage-technology-intel-rst.html
- https://www.intel.com/content/www/us/en/support/articles/000090600/technologies/intel-rapid-storage-technology-intel-rst.html
Regards,
Ragulan_Intel
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Hi royfey,
Greetings!
I hope this message finds you well.
This is a gentle follow-up on your case. We would like to get the latest update from you regarding your request.
If the previous POA has resolved your issue, we would appreciate your approval to archive this request.
Thank you!
Ragulan_Intel
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Hi royfey,
Greetings!
We are notifying you that your request will be archived as there are no pending actions from Intel Customer Support and we have not received any response from our previous follow-up.
In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.
Regards,
Ragulan_Intel
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Hello
Thank you for your reply.
I will report the results after I do so.
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Hi royfey,
Thank you for the update, kindly keep us posed if you face any difficulties while performing the suggested POA.
Regards,
Amina
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Hello Amina
I checked the BIOS settings. There was a password setting for the BIOS itself, but there was no lock setting for the HDD only.
No BIOS changes.
next,The same thing happened when I replaced the slave HDD with another new one.
Currently, the master HDD is on SATA0, the CD drive is on SATA1(ZPODD), and the slave HDD is on SATA2.
next,Changed this to SATA0 for the master HDD, SATA2 (ZPODD) for the CD drive, and SATA1 for the slave HDD.
When I booted up in this state, the HDD lock indication disappeared and the RAID1 configuration was completed.
Thank you for all your help.
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Hi royfey,
Greetings!
We really appreciate your updates, and we are glad that your issue is now resolved. With this we will be archiving this request as there are no pending actions from Intel Customer Support.
In the coming days, you may be invited to participate in a survey. Your feedback is highly valued, and we are eager to hear about your experience with our support.
Regards,
Ragulan_Intel

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