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Intel SSD Toolbox Diagnostic Scan Failed

CSant9
Beginner
1,806 Views

Good morning, I have the same problem, could you help me solve it?

Best regards

Carlos Santos

0 Kudos
2 Replies
idata
Employee
450 Views

Hi Carlos,

 

 

Thank you for posting in the Intel® communities.

 

 

Could you please run the Intel® SSD Toolbox to get the SMART report and export it in a file?

 

 

The tool can be downloaded from the following site: https://downloadcenter.intel.com/download/28234/Intel-Solid-State-Drive-Toolbox?product=80096

 

 

Please attach the file in your next response so that we can review the drive's status.

 

 

Have a nice day.

 

 

Regards,

 

Diego V.
idata
Employee
450 Views

Hello VIMANSCA,

 

 

Thank you for having contacted Intel Technical Support.

 

 

We noticed that you currently have an open case that is related to the same question and is being handled by a different department of support.

 

 

We will continue providing you with support on your other case and we will proceed to mark this community post as answered.

 

 

Thank you for your patience and understanding.

 

 

Best regards,

 

 

Josh B.

 

Intel® Customer Support Technician

 

Under Contract to Intel Corporation

 

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