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Intel h10: 512gb ssd is not recognized but the 32gb optane does.

MCruz15
Beginner
1,900 Views

nvme controller.pngintel mas tool.pngIf I take a look inside the NVMe controller it says "This device cannot start (Code 10): hardware error in an I / O adapter".

Actually i run the OS on optane.

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1 Solution
LeonWaksman
Super User
1,815 Views
  1. There are many factors that can cause this situation. For example: correct set SATA mode in BIOS (should be "Intel RST...."), hardware remapping on PCIe slot should be disabled. The OS should be installed on the slow part of the drive rather than on Optane part. The Intel RST Windows driver should be version 17.x or later.
  2. Please read the Installation Guide for Optane Memory and correct your installation accordingly.

 

Leon

 

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2 Replies
LeonWaksman
Super User
1,816 Views
  1. There are many factors that can cause this situation. For example: correct set SATA mode in BIOS (should be "Intel RST...."), hardware remapping on PCIe slot should be disabled. The OS should be installed on the slow part of the drive rather than on Optane part. The Intel RST Windows driver should be version 17.x or later.
  2. Please read the Installation Guide for Optane Memory and correct your installation accordingly.

 

Leon

 

EmilR
Beginner
1,449 Views

Hi, I have the same problem.

 

@MCruz15 which was the solution for your problem?

 

thanks.

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