Optane 905p firmware upgrade caused multiple problems with Windows 10

[Amadeus3]

Hi, last week I applied the Optane firmware upgrade that your driver software recommended.

Since then, various things started going wrong.

The worst effect is that now numerous processes run at full speed (5.5% CPU) on my Intel 7820X. Standard applications such as (right now):

- Windows Explorer
- RunTime Broker
- TakeCommand
- SnagIt Editor
- Affinity Photo
- MS Word
- IrfanView
- WhatsApp
- Telegram Desktop

And I CANNOT QUIT the applications.

I can close the window, but the application keeps running at the same very high power usage.

I cannot force-terminate or kill them either. I have to reboot to get rid of them.

Not affected: EverNote, Brave, other drivers and system utilities...

My system uses 100 W more power than usual (320 to 370W)  and hence the water cooling and the ventillators run at high speed. Normally, the system is whisper quiet. It also heats the room, which is already hot...

This is exasperating!

I don't understand what could possibly have happened.

The drive seems to be intact.

I ran the SFC utility.

There seems nothing wrong.

And yes, this started exactly after the firmware upgrade!

I need a solution urgently!

[JosafathB_Intel]

Hello Amadeus3,

Thank you for contacting Intel® Memory and Storage support.

As we understand, you need assistance with your Intel® Optane™ SSD 905P Series. If we infer correctly, we will appreciate it if you can provide us with the following information:

• The SSU logs.

1-          Go to https://downloadcenter.intel.com/download/25293/ (for Windows*) and to https://downloadcenter.intel.com/download/26735/ (for Linux) download the software.

2-          When finished downloading it, open it.

3-          Attach the file generated by the tool in your reply.

• The SMART logs extracted from your Intel® SSD by using the Intel® Solid State Drive Toolbox, in the “IntelSolidStateDriveToolboxUserGuide.pdf” (https://www.intel.com/content/www/us/en/support/articles/000020382/memory-and-storage.html) section 3.2 you can find the instructions on how to get this file.

We will be looking forward to your reply.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello Amadeus3,

We were reviewing your community thread, which is related to your Intel® Optane™ SSD 905P Series, and we would like to know if you were able to review our previous post.

Have a nice day.

Best regards.

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®

[JosafathB_Intel]

Hello Amadeus3,

We were reviewing your community thread, which is related to your Intel® Optane™ SSD 905P, and we have not heard back from you in a while, so we will proceed to close this inquiry now.

If you need further assistance, please post a new question.

Best regards,

Josh B.

Intel® Customer Support Technician

A Contingent Worker at Intel®