Problem with HBRPEKNX0202AL in Lenovo c940 15" laptop

[mcgov2084]

Hello-

My computer screen went black on my Lenovo c940 15" laptop that has an HBRPEKNX0202AL Intel Optane H10 32G/512GB SSD.  I am unable to boot my laptop upon restart.  The disk does not appear when booting from a usb Windows 10 Boot disk.  Tonight I tried to place the SSD into a Sabrent EC-SNVE SSD enclosure and view the contents of the drive on my Windows 10 desktop.  The drive appears but I cannot view any files.  When I look at the disk properties, capacity, used, and free space all show as 0 bytes.

What else can I try to get access to my data?
Is the drive completely dead?

What are the possibilities for data recovery?

Thanks,

Michael

[ManoranjanDas]

Hello mcgov2084,

Greetings for the day!

Intel® Optane™ Memory H10 with Solid State Storage and the associated spare parts and accessories have been discontinued. This email is to inform you that the support for the said products have been switched to self-service support.

The available self-service support options include:

Technical support content available online

Discontinued products could be under warranty. Submit warranty service through the Warranty Center (supporttickets.intel.com).

Support and services for the Intel® Partner Alliance partners through the Intel® Partner Alliance support site (https://www.intel.com/content/www/us/en/secure/partner-alliance/overview.html)

Help from other users in the Intel Support Community (https://community.intel.com/)

We no longer respond to telephone, chat, community support forum, or email inquiries for self-service products.

Following is the product discontinuance information and when the self-service support begins with Intel® Optane™ Memory H10 with Solid State Storage.

Product: Intel® Optane™ Memory H20 with Solid State Storage

Self-Service Support Begins: January 17, 2024

Product Discontinuance Notice: <https://www.intel.com/content/www/us/en/support/articles/000097941/memory-and-storage/intel-optane-memory.html> - Last Product Discontinuance and Shipment Date: (March 09, 2023)

For more details, please refer to the support page: <https://www.intel.com/content/www/us/en/support/articles/000024320/memory-and-storage.html>.

Regards,

Manoranjan.

Intel Customer Support Technician