SSD data lock after short circuit on motherboard

[Glue10_Free]

Is it true? I sent my laptop to repair and they said that there is safety feature that locks data on SSD and they charged me for unlocking that

I have intel SSD m2 PCIe

[Azeem_Intel]

Hi Glue10_Free,

Thank you for contacting Intel!

I hope you're doing well. Could you please provide the exact SSD model details and let us know whether it was purchased separately or shipped with the system? This information will help us assist you further.

Looking forward to hearing from you.

Regards,

Azeem Ulla

Intel Customer Support Technician

intel.com/vroc

[Glue10_Free]

intel ssd 665p series
It was bought on xkom.pl shipped with the system and laptop is Lenovo Y540-17irh RTX 2060 version if you need it

[Azeem_Intel]

Hi Glue10_Free,

Hope you are doing well!

Thank you for your response. Since the SSD 665p was shipped with the Lenovo Y540, we recommend reaching out to the Lenovo team for further assistance, as they are the appropriate team for technical and software support.

If you purchased an OEM branded server or appliance, contact your OEM for a SW driver version that is compatible with your exact FW version. Using SW and FW versions that have not been validated to work together will affect performance, feature availability, and system stability.

See list of manufacturers’ Support websites.

For a detailed list of features, fixes, known issues and general release information, download the release notes and review the readme.txt that is included in each software release. Release Notes 

Please let us know if you need any further assistance.

Regards,

Azeem Ulla

Intel Customer Support Technician

intel.com/vroc

[Azeem_Intel]

Hi Glue10_Free,

Greetings of the day!

Intel®’s NAND Solid State Drive business was acquired by SK Hynix in November of 2020 and is now as Solidigm™. Starting on October 1, 2022, all Technical and Warranty Support for NAND SSD products is provided directly by Solidigm™. 

Please contact Solidigm Support directly at www.solidigm.com

Regards,

Azeem Ulla

Intel Customer Support Technician

intel.com/vroc