Intel® Quartus® Prime Software
Intel® Quartus® Prime Design Software, Design Entry, Synthesis, Simulation, Verification, Timing Analysis, System Design (Platform Designer, formerly Qsys)
Announcements
Intel Support hours are Monday-Fridays, 8am-5pm PST, except Holidays. Thanks to our community members who provide support during our down time or before we get to your questions. We appreciate you!

Need Forum Guidance? Click here
Search our FPGA Knowledge Articles here.
15321 Discussions

Can't generate license for my Altera Stratix V Dev board (valid serial number not accepted)

CMuel1
Beginner
832 Views

Hello all,

I bought a new Stratix V advanced development board months before the Intel/Altera merger. I have installed Quartus 18 Standard and attempt to get a license. However, the license form won't accept the serial number (5SGX ....says it is invalid). Trying to open a ticket also fails for the same reason.

I'd appreciate any help suggestions etc., since I am getting very desperate.

 

Thanks,

C

P.S. I also created a ticket with sales, asking them to forward the request to tech support -> response = use the methods that always fails because of the "invalid" serial number

0 Kudos
1 Reply
Vicky1
Employee
102 Views

Hi,

Refer the below links & please try at your end,

  1. https://www.intel.com/content/dam/altera-www/global/en_US/pdfs/literature/manual/quartus_install.pdf
  2. https://www.intel.com/content/dam/altera-www/global/en_US/pdfs/literature/an/an340.pdf

Refer the Software License Troubleshooter to solve your issue,

https://www.intel.com/content/www/us/en/programmable/support/support-resources/knowledge-base/ts-ind...

 

Let me know if this has helped resolve the issue you are facing or if you need any further assistance.

 

Best Regards

Vikas Jathar 

(This message was posted on behalf of Intel Corporation)

 

Reply