Can't log in to licensing portal

[Teddyabichedid]

Hi. I haven't renewed my License since the aquisition of Altera by Intel, and can't access my portal. It keeps telling me that the password renewal can not be done at this moment. How do I reset the password and log in? I am typing my old password correctly.

[KhaiChein_Y_Intel]

Hi,

Can you share a screenshot of the error ?

Thanks.

Best regards,

KhaiY

[Teddyabichedid]

Sure,

This is the message that I get when I try to reset it. First I am redirected to a page where I must enter my old password and the new one, then redirected to this one.

[KhaiChein_Y_Intel]

Hi,

Can you contact our customer support to report your Sign-in Issues?

Thanks.

Best regards,

KhaiY

[Teddyabichedid]

Hi,

I did, however they reported that I should post here...

[KhaiChein_Y_Intel]

Hi,

We shall continue the discussion privately. I have sent you a message. Please let me know if you did not receive.

Thanks.

Best regards,

KhaiY

[KhaiChein_Y_Intel]

No answers can be provided publicly as the answers involves confidential information. Customer’s question resolved through a private conversation

Thanks.

Best regards,

KhaiY