Intel® Quartus® Prime Software
Intel® Quartus® Prime Design Software, Design Entry, Synthesis, Simulation, Verification, Timing Analysis, System Design (Platform Designer, formerly Qsys)
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Can't log in to licensing portal

Teddyabichedid
Beginner
892 Views

Hi. I haven't renewed my License since the aquisition of Altera by Intel, and can't access my portal. It keeps telling me that the password renewal can not be done at this moment. How do I reset the password and log in? I am typing my old password correctly.

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6 Replies
KhaiChein_Y_Intel
868 Views

Hi,


Can you share a screenshot of the error ?

Thanks.

Best regards,

KhaiY

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Teddyabichedid
Beginner
842 Views

Sure,

This is the message that I get when I try to reset it. First I am redirected to a page where I must enter my old password and the new one, then redirected to this one.

Annotation 2020-07-15 110340.png

 

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KhaiChein_Y_Intel
838 Views

Hi,

Can you contact our customer support to report your Sign-in Issues?

Capture.PNG

Thanks.

Best regards,

KhaiY

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Teddyabichedid
Beginner
828 Views

Hi,

I did, however they reported that I should post here...

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KhaiChein_Y_Intel
815 Views

Hi,

We shall continue the discussion privately. I have sent you a message. Please let me know if you did not receive.

 

Thanks.

Best regards,

KhaiY

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KhaiChein_Y_Intel
763 Views

No answers can be provided publicly as the answers involves confidential information. Customer’s question resolved through a private conversation

 

Thanks.

Best regards,

KhaiY

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