Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Teddyabichedid
Beginner
275 Views

Can't log in to licensing portal

Hi. I haven't renewed my License since the aquisition of Altera by Intel, and can't access my portal. It keeps telling me that the password renewal can not be done at this moment. How do I reset the password and log in? I am typing my old password correctly.

0 Kudos
6 Replies
251 Views

Hi,


Can you share a screenshot of the error ?

Thanks.

Best regards,

KhaiY

Teddyabichedid
Beginner
225 Views

Sure,

This is the message that I get when I try to reset it. First I am redirected to a page where I must enter my old password and the new one, then redirected to this one.

Annotation 2020-07-15 110340.png

 

221 Views

Hi,

Can you contact our customer support to report your Sign-in Issues?

Capture.PNG

Thanks.

Best regards,

KhaiY

Teddyabichedid
Beginner
211 Views

Hi,

I did, however they reported that I should post here...

198 Views

Hi,

We shall continue the discussion privately. I have sent you a message. Please let me know if you did not receive.

 

Thanks.

Best regards,

KhaiY

146 Views

No answers can be provided publicly as the answers involves confidential information. Customer’s question resolved through a private conversation

 

Thanks.

Best regards,

KhaiY

Reply