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15469 Discussions

Can't log in to licensing portal

Teddyabichedid
Beginner
424 Views

Hi. I haven't renewed my License since the aquisition of Altera by Intel, and can't access my portal. It keeps telling me that the password renewal can not be done at this moment. How do I reset the password and log in? I am typing my old password correctly.

0 Kudos
6 Replies
KhaiChein_Y_Intel
400 Views

Hi,


Can you share a screenshot of the error ?

Thanks.

Best regards,

KhaiY

Teddyabichedid
Beginner
374 Views

Sure,

This is the message that I get when I try to reset it. First I am redirected to a page where I must enter my old password and the new one, then redirected to this one.

Annotation 2020-07-15 110340.png

 

KhaiChein_Y_Intel
370 Views

Hi,

Can you contact our customer support to report your Sign-in Issues?

Capture.PNG

Thanks.

Best regards,

KhaiY

Teddyabichedid
Beginner
360 Views

Hi,

I did, however they reported that I should post here...

KhaiChein_Y_Intel
347 Views

Hi,

We shall continue the discussion privately. I have sent you a message. Please let me know if you did not receive.

 

Thanks.

Best regards,

KhaiY

KhaiChein_Y_Intel
295 Views

No answers can be provided publicly as the answers involves confidential information. Customer’s question resolved through a private conversation

 

Thanks.

Best regards,

KhaiY

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