Chip planner crash: acvqm_dev_interface error

[josunil]

When I open chip planner, Quartus Prime Pro crashes. The error report that was generated is attached.

[RichardTanSY_Intel]

Quartus should not crashed. If crashed, try to use the latest Quartus version (current 22.2) to see if the same issue occurs.

If so, please help to share your .qar design as we need to duplicate the error to debug this.

Best Regards,

Richard Tan

[josunil]

Hi @RichardTanSY_Intel ,

Thank you for your response. We did give Quartus Prime Pro 22.2 a try but it still crashes when we open Chip Planner and I should let you know this is specific to one project of ours only. I would like to share the .qar file, can you please share with me channel through which we can do so? also can you let us know which options you require for the .qar file, Is file set option “Service request”  suitable?

Kind Regards,

Joel

[RichardTanSY_Intel]

We can transfer file through FTP platform. I will send you an email with the instructions.

You can achieve the project with the Service Requests.

[josunil]

I have responded to the email.

[RichardTanSY_Intel]

Let me know if you are able to connect to the ftp.

[RichardTanSY_Intel]

I able to duplicate the error and will filed a case to the engineering team to investigate on this.

[RichardTanSY_Intel]

Please expect that any work involving engineering will take some-time (a few days to a few weeks) depending on the complexity of the issue.

I will update here if there is any update.

[RichardTanSY_Intel]

If you removed these 2 parts from DEVICE_MIGRATION_LIST (top_s2lb_misc.tcl), the error will disappear and Chip Planner can be opened successfully.

[josunil]

Thank you to you and the engineers for the solution, chip planner works properly now.

[RichardTanSY_Intel]

Since this thread been resolve, I shall set this thread to close pending. If you still need further assistance, you are welcome reopen this thread within 20days or open a new thread, someone will be right with you. 

If you happened to close this thread, you might receive a survey. If you think you would rank your support experience less than 10 out of 10, please allow me to correct it before closing or if the problem can’t be corrected, please let me know the cause so that I may improve your future service experience. 

You may also provide us the best answer as well.