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I am unable to log in to download Quartus Software. I can log onto some non FPGA pages, but not on any FPGA related pages. I have already logged numerous support cases, all for not. Need help!

MQUIN6
Beginner
370 Views

Procedure:

Try to log onto https://www.intel.com/content/www/us/en/products/programmable.html

does not work

Log onto

https://signin.intel.com

Works

Go to Support/Intel FPGA Support/Download Center for FPGA Design Software

Select any version/any product

Select Download Selected Files

Redirected to: https://www.intel.com/content/www/us/en/my-intel/fpga-sign-in.html?redirect=http%3A%2F%2Ffpgasoftwar...

where same username/password used on signin.intel.com does not work.

0 Kudos
7 Replies
Vicky1
Employee
106 Views

Hi,

Please recheck after clearing cache & cookies of used browser(closed) & reopening it. Try with different browsers like IE, Chrome, Mozilla Firefox etc..

You can also download the Quartus tool from the below old thread,

https://forums.intel.com/s/feed/0D50P00003zHxWaSAK

https://www.intel.com/content/www/us/en/programmable/downloads/download-center.html

Please let me know if you have any different concern.

Regards,

Vicky

 

MQUIN6
Beginner
106 Views

I have gone thru clearing the cache & cookies, and have tried IE, Chrome, and Mozilla Firefox. Really seems to be an issue with authorization of my account. But I keep getting the runaround on getting someone to look at this. I even had one Support person take my user name and password and try to login to the FPGA sites, and was not able to do so. So something is not setup correctly with my account. But cannot get to someone who can actually help with this.

Vicky1
Employee
106 Views

Hi,

we apologies for inconvenience.

please report it to below website feedback link also let me to check internally with IT team.

https://www.intel.com/content/www/us/en/forms/corporate/webmaster-contact-us.html

Thanks,

Vicky

Vicky1
Employee
106 Views

Hi,

I am escalating this case to next level since it requires support from IT team so someone from Intel will contact you through private message for few details about your account.

Regards,

Vicky

 

JosephC_Intel
Moderator
106 Views

Hi,

 

There is an email send to your mailbox. We required more information in order to proceed further. Please respond to it and we will follow up next.

 

Thanks,

Joseph

Intel Customer Support

JosephC_Intel
Moderator
106 Views

Hi,

 

We communicated via Internal support and get to know that there are several entry from various support sources for this issue. Our internal IT team already work on this and I hope your issue resolved for now.

 

Thanks,

Joseph

MQUIN6
Beginner
106 Views
Yes, this has been resolved. Thanks, Matt
Reply