Community
cancel
Showing results for 
Search instead for 
Did you mean: 
Highlighted
Beginner
346 Views

In Self Service Licensing Center, Contact Customer Support will not accept my NIC ID. I cannot send message because "NIC/Host/Guard ID entered is invalid".

 
0 Kudos
6 Replies
Highlighted
110 Views

Hello

 

Welcome to INTEL forum. Could you further elaborate your issue? Any step taken?

0 Kudos
Highlighted
Beginner
110 Views

​I need to contact customer support to determine what is minimum license level required for Quartus Prime Lite in order to apply security to MAX 10 device to prevent readout.

 

The Contact Customer Support form can only be submitted after providing "NIC".

 

I have entered MAC address of my network adapter in different formats: "A1-B2-C3-D4-E5-F5", "A1B2C3D4E5F6", "a1b2c3d4e5f6".

 

In Quartus Prime SW, License Options my NIC is displayed in small caps.

 

Let me know if you need more info.

 

Thanks,

 

0 Kudos
Highlighted
110 Views

Hi Sir

 

The NICID you provide "A1-B2-C3-D4-E5-F5", "A1B2C3D4E5F6", "a1b2c3d4e5f6" doesn’t exist in Intel Data Based. When we tried with the valid data, request is getting submitted.

0 Kudos
Highlighted
Moderator
110 Views

I'm pretty sure the message posted here is showing a dummy NIC ID.

 

Quartus Prime Lite edition does not require any licensing, so I presume you are trying to get the Standard edition. What exact error do you get when you try to enter your NIC ID?

 

#iwork4intel

0 Kudos
110 Views

Hi Gerry Legault

 

Any update on your issue and error

0 Kudos
Highlighted
Novice
101 Views

I am having the same problem.

Regards

0 Kudos