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In Self Service Licensing Center, Contact Customer Support will not accept my NIC ID. I cannot send message because "NIC/Host/Guard ID entered is invalid".

GLega
Beginner
637 Views
 
0 Kudos
6 Replies
AR_A_Intel
Employee
401 Views

Hello

 

Welcome to INTEL forum. Could you further elaborate your issue? Any step taken?

GLega
Beginner
401 Views

​I need to contact customer support to determine what is minimum license level required for Quartus Prime Lite in order to apply security to MAX 10 device to prevent readout.

 

The Contact Customer Support form can only be submitted after providing "NIC".

 

I have entered MAC address of my network adapter in different formats: "A1-B2-C3-D4-E5-F5", "A1B2C3D4E5F6", "a1b2c3d4e5f6".

 

In Quartus Prime SW, License Options my NIC is displayed in small caps.

 

Let me know if you need more info.

 

Thanks,

 

AR_A_Intel
Employee
401 Views

Hi Sir

 

The NICID you provide "A1-B2-C3-D4-E5-F5", "A1B2C3D4E5F6", "a1b2c3d4e5f6" doesn’t exist in Intel Data Based. When we tried with the valid data, request is getting submitted.

sstrell
Honored Contributor III
401 Views

I'm pretty sure the message posted here is showing a dummy NIC ID.

 

Quartus Prime Lite edition does not require any licensing, so I presume you are trying to get the Standard edition. What exact error do you get when you try to enter your NIC ID?

 

#iwork4intel

AR_A_Intel
Employee
401 Views

Hi Gerry Legault

 

Any update on your issue and error

fogl
Novice
392 Views

I am having the same problem.

Regards

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