Is anybody else finding it impossible to pull a ticket these days?

[Nooraini_Y_Intel]

Hi GStre,

May I know, what do you mean by "to pull a ticket"? Perhaps you could provide more details on the question or your request. Then we could provide the appropriate to address your question or request.

Thank you.

Regards,

Nooraini

[GStre]

Hi Nooraini,

Exactly !  Support Request, new case, AKA Ticket.

Regards,

George

[Nooraini_Y_Intel]

Hi GStre,

Are you asking about SR(Service Request) that is migrated into IPS (Intel Premier Support)? If yes, as far I know only select customers are eligible for Intel Premier Support access. You may refer the explain from this forum thread about the Intel Premier Support access:

https://forums.intel.com/s/question/0D50P000043q9p4/does-anyone-know-what-is-the-requirement-to-get-intel-premier-support-?s1oid=00DU0000000YT3c&s1nid=0DB0P000000U1Hq&emkind=ITEM_FLAGGED&s1uid=005U00000070Ido&emtm=1538460323668&fromEmail=1&s1ext=0

Regards,

Nooraini