LMTOOLS reporting wrong number of dsp builder licenses

[DNewm1]

Client has 3 dsp builder licenses:  1 existing, 2 newly added to the license file.  ​LMTOOLS reports only 1 license.   

The server diagnostics seems to report correctly but the license manager reports incorrectly.  The concern is that 3 licenses were purchased but only one seems to be available for use.  How do we correct the lmtool reporting?  Lmtools version is 11.1.13 and is going to be upgraded by end of the year.  Quartus version is 17.0, windows 7.

Here is a screenshot of the license manager tool:

Here is a paste of the diagnostic output:

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Diagnostics

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FlexNet diagnostics on Mon 9/24/2018 10:40

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License file: D:\Vendors\Altera\license.dat

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"C4D5_512A" v2019.09, vendor: alterad, expiry: 1-jan-0

 License server: LOUTCSLICSVP01

 floating license no expiration date

This license can be checked out

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"C4D5_512A" v2019.06, vendor: alterad, expiry: 1-jan-0

 License server: LOUTCSLICSVP01

 floating license no expiration date

This license can be checked out

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"C4D5_512A" v2018.06, vendor: alterad, expiry: 1-jan-0

 License server: LOUTCSLICSVP01

 floating license no expiration date

This license can be checked out

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[AR_A_Intel]

May I know, have you re-generate new license? If not, I suggest you regenerate license file in Self Service licensing center to update your new license. https://fpgasupport.intel.com/AlteraLicensing/license/index.html  

Guidance: www.altera.com/licensing --> Self Service Licensing Center --> Licensing Center Home --> Computer and License Files --> Select a computer to generate a new license file.