PL-USB2-BLASTER_SO#233556_Unable to recognize device

[VCk00]

When connected to USB, the device is recognized as [unknown USB device].

*Operation Verification

Verified with PC and USB only, without JTAG terminal connected

1)Win11pro desktop : Ver23H2 : Not recognized both by USB direct

connection and self-power HUB

2) Win11pro Laptop: Ver23H2: Not recognized both by direct USB connection

and via self-powered HUB.

3) Win10pro laptop: Ver22H2: Both USB direct connection and via

self-powered HUB are not recognized.

Intel Products Used Quartus Prime 23.1std

All Unknown USB device (device descriptor request failed) code 43

[FvM]

Hi,

did you try to update driver for the unknown device in device manager, manually selecting recent quartus\drivers\usb-blaster-ii folder as driver installation source?

[NurAiman_M_Intel]

Hi,

Please provide the screenshot of the unreconized device message.

Also, have you try to uninstalled and reinstall the USB Blaster driver?

Regards,

Aiman

[VCk00]

Hello Aiman,

Please find the attached images along with the device sn#.

Regards,

Venu CK.

[NurAiman_M_Intel]

Hi,

• May I know from where did you purchase the USB blaster?
• Have you try the suggested steps above by me and FvM?
• I do not understand the error message in the picture, please help to translate in english.

Regards,

Aiman

[VCk00]

Hello Aiman,

1. Customer purchased the part from Mouser.

2. Yes, the suggested steps are tried but still the device is not detecting.

3. USB not recognised.

Regards,

Venu CK.

[NurAiman_M_Intel]

Hi Venu,

Kindly try below:

1. Ensure that USB Blaster Adapter connected to the board in correct manner(one to one mapping)
2. Complete reinstall of Quartus Prime
3. Running as admin

Another try:

1. Disconnect other USB device
2. uninstall and reinstall the usb blaster driver
3. You can also try this https://www.intel.com/content/www/us/en/support/programmable/articles/000073673.html
4. If you have another USB Blaster, please try using another one and see if it works.

Regards,

Aiman

[NurAiman_M_Intel]

Hi,

Do you have any further update/inquiries for this case?

Regards,

Aiman

[NurAiman_M_Intel]

We do not receive any response from you to the previous answer that I have provided. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you