Quartus 23.3 "Channel closed" error

[Ranjith21]

Hi, 

I am using Q23.3 and it throws a "Channel closed" error after running BER test for a while (~5/10 mins). I am running BER test for PAM4 channels. 

I have tried downgrading the JTAG blaster speed from 24MHz to 6MHz, but this did not help solve the issue

Please advice. See attached screenshotQuartus 23.3 toolkit

Thanks, 

Ranjith

[Kshitij_Intel · Accepted solution]

Hi Ranjith,

Can you please try with the latest Quartus version 23.4 and let me know if you still face the same issue.

Thank you,

Kshitij Goel

[Ranjith21]

Hi Kshitij, 

Quartus version 23.4 is not available for use yet. As per my knowledge, Q23.4 is not yet released.

Please let me know how to proceed.

Thanks, 

Ranjith

[sstrell]

23.4 came out in December.  It's always <year>.<quarter> for the version number.

[Ranjith21]

@sstrell Thanks for the info 

Will try with Q23.4 and check if the issue still persists

-Ranjith

[Kshitij_Intel]

Hi Ranjith,

Is your issue resolved with Q23.4?

Thank you,

Kshitij Goel

[Ranjith21]

Hi @Kshitij_Intel , 

I switched to Q23.4 and have not seen this issue occurring.

So, yes, this issue can be considered fixed

Thanks, 

Ranjith

[Kshitij_Intel]

Hi Ranjith,

I’m glad that your issue is resolved, I now transition this thread to community support. If you have a new question. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.

Thank you,

Kshitij Goel