Quartus Prime Pro 24.2 Signal Tap crashing issue

[emrsahin]

Signal Tap Logic Analyzer Tool works very slowly in Quartus Prime Pro 24.2 .It frequently doesn't respond and hangs up. Adding a signal to the tap’s instance or selecting a clock takes approximately 15-20 minutes. The situation is the same with high-spec computers. Is there a known issue with this in Quartus Prime Pro 24.2 ? Do you have any suggestions or ideas about this situation ?

[sstrell]

Something may be corrupted in your project.  I'd clean the project or trash the qdb folder, run Synthesis again, and then see if the behavior is better.

[emrsahin]

I have tried recompile project from scratch together with cleaning caches/databases and problem not resolved.

[RichardTanSY_Intel]

Does the behavior start happening with 24.2? Do you observe the same issue with previous version? 

Does it occur with other design?

Alternatively, try to reinstall the Quartus and start a new project.

Regards,

Richard Tan

[RichardTanSY_Intel]

I suspect this is due to your machine environment. May I know your PC device specification e.g. disk space, physical RAM, OS system

Here are troubleshooting steps that you may check: 

1. Before you download and install the software, please check that your machine system must meet minimum Hardware and Software Requirements. Ensure that your Operating System is supported. https://www.intel.com/content/www/us/en/docs/programmable/683472/current/system-requirements-and-prerequisite.html

2. Check that the disk space is sufficient for the installation of the Intel FPGA software. 

3. If you are running antivirus software, try to temporarily disable the antivirus software during the Quartus Prime software download and installation process.

4. Install the software with Administrator privileges. 

5. If install using .tar, try to re-download the Quartus .tar installation package and install again. Check that the installation files .tar is not corrupted by checking the checksum. 

6. Try to download and auto install using the new Quartus installer.

7. Check your OS history update, e.g. to check if the issue happen after some specific Window update. 

8. Check that your settings and configurations match those of the other users who are not experiencing the problem.

9. Disable all the software running behind in the background. 

Regards,

Richard Tan

[RichardTanSY_Intel]

Any update on this?

Do you able to resolve the issue?

Regards,

Richard Tan

[RichardTanSY_Intel]

We noticed that we haven't received a response from you regarding the latest previous question/reply/answer, and will now transitioning your inquiry to our community support. We apologize for any inconvenience this may cause and we appreciate your understanding.

If you have any further questions or concerns, please don't hesitate to reach out. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support.

The community users will be able to help you on your follow-up questions.

Thank you for reaching out to us!

Best Regards,

Richard Tan