Quartus Prime license rehost fails

[AriKo]

Hello,

I tried to rehost my Quartus (18.1) license to a new laptop.

This is what I got:
"The host information cannot be updated as there are no available Rehost on one or more licenses".

Seems that I'm not allowed to rehost license by myself.

-Ari

[AriKo]

..continues.

I made ticket to Intel support how to solve this. I got following answer:

"Post your question in the forum, and at the earliest time your inquiry will be addressed by one of our engineers"

This is a bit surprising. Is all Quartus support now happening via discussion forum?

[AR_A_Intel]

Hello

Welcome to Intel forum. To further checking, provide

Name :

Email Address :

Company/University Name :

Company/University Address :

NICID(Mac Add) :

computer name:

For privacy, reply/attach your file in private message.

[AriKo]

Hello,

Name : Ari Korpela

Email Address : ari.korpela@fi.abb.com

Company/University Name :ABB

Company/University Address :ABB Drives, Hiomotie 13, 00381 Helsinki, Finland

NICID(Mac Add) :98FA9B02223D

computer name:98FA9B02223D

New Mac:88A4C2631A5C

BR, Ari

[AriKo]

Oops. Didn't mean to make public reply. You can remove info above once this case is solved.

[AR_A_Intel]

Upon checking with customer service team. The license has been rehosted to the new NICID.

[AriKo]

Thanks. Rehost has been done and new license is working.

[AR_A_Intel]

Sounds good, hope everything is working well at your side. This thread will be transitioned to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you

[AEsqu]

You should really remove all the sensitive info!