Quartus no recognizing the license file - 17.1

[ericmtzr]

Hi, 

I have a client who purchased a license for Quartus 17.1, but is not recognizing it.

Activate the license in the Self-Service portal, then in Quartus, in the License Setup section, when indicating the path, it shows the following error in Software Guard ID: Not Found

Also, how do you generate the license file with the Quartus and Nios license?  they tried a couple of different things with no luck.

Regards.

[AR_A_Intel]

Hello

Welcome to Intel forum. Could you help to reconfirm the license setup again. You can refer to link below for more detailed instructions for Setting up a license.

https://www.altera.com/content/dam/altera-www/global/en_US/pdfs/literature/manual/quartus_install.pdf             

You can also refer this following YouTube for license setup. https://www.youtube.com/watch?v=Ob9ei5lMgGE   

Let me know if this information is helpful.

[AR_A_Intel]

We have not heard from you and I hope that my last note clears up this matter. I will now transition this thread to community support. If you have a new question, feel free to open a new thread to get the support from Intel experts. Otherwise, the community users will continue to help you on this thread. Thank you.