The Quartus Prime software quit unexpectedly.

[PAIPAI]

Hi!

I'm using Quartus Prime Pro 23.4.

When I open signal tap, Quartus always quit unexpectedly.

I have to delete the .stp file to open signaltap every time, which is so suffering.

Below is the problem report.

How can I fix this? Really need your help, please!

Thank you~ 

Problem Details
Error:
Internal Error: Sub-system: CHI, File: /quartus/sld/chi/chi_control_nodes_scan.cpp, Line: 227

Must scan the device first

Stack Trace:

  Quartus          0x2471a: CHI_CONTROL_NODES_SCAN::is_device_available + 0x2a (sld_chi)

  Quartus         0x110059: SEDQ_INSTANCE_WIDGET::qt_static_metacall + 0x539 (sld_sedq)

  Quartus         0x1fb3c0: QObject::event + 0x170 (Qt5Core)

  Quartus          0x36cf9: QWidget::event + 0xde9 (Qt5Widgets)

  Quartus          0xd56bf: QFrame::event + 0x2f (Qt5Widgets)

  Quartus          0x8960d: SEDQ_INSTANCE_WIDGET::event + 0x4d (sld_sedq)

  Quartus          0x1483f: QApplicationPrivate::notify_helper + 0x10f (Qt5Widgets)

  Quartus          0x138c2: QApplication::notify + 0x18b2 (Qt5Widgets)

  Quartus         0x1d4439: QCoreApplication::notifyInternal2 + 0xb9 (Qt5Core)

  Quartus         0x1d6194: QCoreApplicationPrivate::sendPostedEvents + 0x214 (Qt5Core)

  Quartus          0x5a76e: qt_plugin_query_metadata + 0x1f0e (qwindows)

  Quartus         0x21d573: QEventDispatcherWin32::processEvents + 0x73 (Qt5Core)

  Quartus          0x5a748: qt_plugin_query_metadata + 0x1ee8 (qwindows)

  Quartus         0x1d086b: QEventLoop::exec + 0x1bb (Qt5Core)

  Quartus         0x1d3403: QCoreApplication::exec + 0x153 (Qt5Core)

  Quartus           0x2c2e: qgq_main + 0x7e (quartus)

  Quartus          0x280a8: msg_main_thread + 0x18 (ccl_msg)

  Quartus          0x29282: msg_thread_wrapper + 0x82 (ccl_msg)

  Quartus          0x2b063: mem_thread_wrapper + 0x73 (ccl_mem)

  Quartus          0x25e6f: msg_exe_main + 0x17f (ccl_msg)

  Quartus           0x4466: WinMain + 0x156 (quartus)

  Quartus           0x3971: __scrt_common_main_seh + 0x105 (quartus)

  Quartus          0x17c23: BaseThreadInitThunk + 0x13 (KERNEL32)

  Quartus          0x6d720: RtlUserThreadStart + 0x20 (ntdll)

End-trace

Executable: quartus
Comment:
None

System Information
Platform: windows64
OS name: Windows 10
OS version: 10.0.18363

Quartus Prime Information
Address bits: 64
Version: 23.4.0
Build: 79
Edition: Pro Edition

[TingJiangT_Intel]

Have you changed the trigger condition in the signaltap?

Or the Quartus exits upon you open signaltap without any operation?

[PAIPAI]

I haven't changed anything about signaltap.

Quartus just exits upon I open signaltap without any operation.

[TingJiangT_Intel]

I see, as this internal error is not exist in the database, could you please help upload the project for issue duplication?

BTW, you can download the standalone Programmer and Tools for using SignalTap only.

[PAIPAI]

Sorry, I can't upload my project for some reasons.

But I'm sure this is not related to a specific project because I encounter the same problem when adding signaltap to Quartus's example design.

Is there any other solution? Thank you!

[PAIPAI]

BTW, how to use signaltap in the programmer? I can't find any entry point or how to use it.

[TingJiangT_Intel]

You can try this link:

https://www.intel.com/content/www/us/en/software-kit/826844/intel-quartus-prime-pro-edition-design-software-version-24-2-for-windows.html

And you can install​ 'Intel® Quartus® Prime Pro Edition Programmer and Tools' under 'Add-On and Stand-Alone Software' which contains SignalTap and Programmer.

BTW, you can use other versions of Stand-Alione SignalTap different with the Quautus version you are using, which may not have this issue.

[TingJiangT_Intel]

As we do not receive any response from you on the previous question/reply/answer that we have provided. Please login to ‘https://supporttickets.intel.com’, view details of the desire request, and post a feed/response within the next 15 days to allow me to continue to support you. After 15 days, this thread will be transitioned to community support. The community users will be able to help you on your follow-up questions.